Entry-Level Production and Customer Support

DEVONTE MATTHEWS

Chicago, IL ***** 773-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Reliable and adaptable entry-level professional with experience supporting production teams, mentoring youth, assisting customers, coordinating activities, providing security, and entertaining diverse audiences. Brings strong communication, teamwork, organization, problem-solving, and leadership skills. Comfortable learning new procedures, following directions, helping the public, and working in fast-paced environments. Seeking an opportunity to contribute and grow in an entry-level role. CORE SKILLS

Customer Service & Public Assistance • Teamwork & Communication • Scheduling & Organization • Inventory & Merchandising

• Production & Set Support • Youth Mentoring • Safety Awareness • Conflict De-escalation • Problem-Solving • Time Management • Adaptability • Microsoft Excel • Video Production & Editing WORK EXPERIENCE

Locations Assistant

TVM Production Chicago, IL 2026; 2024

• Supported on-location production activities and day-to-day logistical needs.

• Helped teams stay organized by following instructions, coordinating tasks, and responding to changing production needs.

• Worked collaboratively in a fast-paced environment while maintaining professionalism and attention to detail. Mentor / Youth Advocate

Champs Male Mentoring Chicago, IL 2025; 2023

• Provided guidance and encouragement to young people through mentoring and positive relationship-building.

• Supported youth development by promoting communication, responsibility, confidence, and constructive decision-making.

• Helped maintain a respectful, supportive environment and worked with others to support program goals. Sales Associate — Pets & Seasonal

Target Highland, IN 2024

• Assisted customers and supported sales-floor operations in pets and seasonal departments.

• Helped maintain product presentation, organization, and inventory availability.

• Worked with team members to support customer service and daily department priorities. Coordinator Associate

The News School Chicago, IL 2023

• Supported coordination of activities and communication in an educational/media setting.

• Helped organize tasks and resources and supported a productive learning environment.

• Used teamwork and problem-solving to help daily activities run smoothly. Host DJ

Carnival Cruise Lines 2022

• Hosted and supported entertainment activities for diverse audiences.

• Used public speaking, audience engagement, time management, and teamwork to help deliver positive guest experiences. Security Officer

Gary Comer Youth Center Chicago, IL 2019–2021

• Helped maintain a safe, orderly environment for youth, staff, and visitors.

• Stayed alert to activity in the facility, communicated concerns appropriately, and followed site procedures.

• Applied professionalism, sound judgment, and respectful communication when interacting with the public. EDUCATION

Gary Comer College Prep High School — Chicago, IL 2014–2018 Plumbing Certificate — Planned — Returning to school in 2027 to pursue plumbing training. CERTIFICATIONS & ADDITIONAL QUALIFICATIONS

CDL General Knowledge: Passed, 2025 (written knowledge test; not a CDL license) • Food Handler Certification • Driver’s License

References available upon request.

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