Senior Federal IT Program & Project Manager

Carolina Martinez

Senior Program & Project Manager Federal & Enterprise IT Delivery

Austin, Texas • **************.*********@*****.*** • 415-***-**** • linkedin.com/in/carolina-martinezr

PROFESSIONAL SUMMARY

Senior Program and Project Manager with over 24 years of experience leading enterprise IT implementations, high-visibility public sector initiatives, and complex transformations within federal government and financial services organizations. Currently provides direct executive program support for the Department of Veterans Affairs Enterprise Command Operations under an active Public Trust clearance. Brings program governance, executive reporting, and risk management experience gained in large scale, highly regulated environments, complemented by a current role as Adjunct Faculty in project management at Purdue University Global.

CORE COMPETENCIES

Enterprise Command Operations (ECO) Support • Executive Dashboards & OKRs • Federal / VA Compliance • SAFe & Agile Governance • Portfolio Oversight • High-Sensitivity Data & Risk Management • Stakeholder Alignment • Vendor & Procurement Coordination • Jira & Confluence

PROFESSIONAL EXPERIENCE

Adjunct Faculty / Project Manager

Purdue University Global, Houston, Texas (Remote) September 2024 - Present

•Teaches undergraduate courses in project management, covering Waterfall, Agile, SAFe, and hybrid delivery methodologies, and helps students build a working understanding of how each framework applies to real program environments as they prepare for careers in program and project leadership.

•Builds course content around real world enterprise project case studies, guiding students through stakeholder engagement, risk management, scheduling, and execution frameworks used in federal and commercial settings so classroom learning reflects the decisions project managers actually make on the job.

•Connects classroom instruction to current program management practice by drawing directly on ongoing federal delivery experience, updating lesson plans and discussion topics so coursework stays aligned with present day industry expectations and hiring needs.

Program Manager, Veterans Affairs (EHRM / ECO)

TISTA Science and Technology Corp., Austin, Texas (Remote) November 2021 - Present

•Manages program governance and enterprise reporting for the Veterans Affairs Enterprise Command Operations, aligning deliverables with VA risk posture and executive OKRs, tracking progress against program milestones, and reporting directly to ECO leadership on program status and open issues.

•Builds executive dashboards and status reports covering major VA leadership initiatives, White House mandates, and sensitive operational data streams, consolidating updates from multiple workstreams so leadership has real time visibility into program health and emerging risks.

•Mentors 9 Agile practitioners, including Scrum Masters and Product Owners, providing coaching on SAFe and Agile ceremonies, backlog management, and delivery practices that improve team performance and delivery consistency across enterprise teams.

•Works directly with VA executive stakeholders to resolve program level blockers, coordinate multiple teams around shared priorities, and maintain operational readiness for sensitive initiatives under an active Public Trust clearance.

Project Manager & Scrum Master, IOSS / EHRM

Leidos, Austin, Texas (Remote) July 2021 - November 2021

•Led enterprise IT project execution supporting federal compliance requirements, systems integration efforts, and operational readiness activities for the Department of Veterans Affairs, coordinating tasks and timelines among technical and business teams.

•Facilitated structured stakeholder engagement sessions that identified and resolved more than 12 program level risks and operational bottlenecks involving multiple vendor teams, keeping issues visible until they were closed.

•Delivered executive risk analyses and strategic briefings that gave leadership a clear picture of program exposure, supported program level resource alignment, and helped keep milestone delivery on schedule.

Scrum Product Owner / Scrum Master

P97 Networks, Houston, Texas (Remote) December 2020 - April 2021

•Guided Agile teams delivering mobile payment solutions, managing sprint planning, backlog refinement, and release tracking in Jira, and removing blockers so development work stayed on pace with sprint commitments.

•Reduced rework and improved team delivery velocity by 20% by introducing structured requirement gathering sessions with business sponsors, clarifying scope and acceptance criteria before development began.

•Served in a combined Scrum Master and Product Owner capacity, balancing sprint execution and ceremony facilitation with product backlog prioritization, roadmap input, and ongoing stakeholder communication.

Product Manager / Program Manager

Wilaen, Dominican Republic & Miami, Florida (Remote) September 2019 - May 2020

•Directed software development delivery for the company's product portfolio, overseeing planning, execution, and release cycles from requirements gathering through launch, and tracking progress against the delivery schedule.

•Managed product roadmaps and backlog prioritization, aligning engineering and business teams around shared priorities and sequencing work to reduce time to market for new releases.

•Served as the primary point of coordination between engineering, business stakeholders, and leadership, translating product priorities into actionable development plans.

E-Commerce Manager / Program Manager

VisaNet Dominicana, Visa Solution, Dominican Republic June 2018 - June 2019

•Managed the regional rollout of Visa's CyberSource platform for enterprise clients, including Domino's Pizza and Ikea, overseeing implementation from initial planning through configuration, testing, and go live.

•Coordinated procurement, secure payment system integrations, and vendor contracting activities among IT, sales, and executive teams to support platform adoption and keep implementation timelines on track.

•Acted as the primary program contact for enterprise client accounts during rollout, managing communication and issue resolution between the client, technical teams, and internal stakeholders.

Project Manager, Financial Services

Banco Santa Cruz, Santo Domingo, Dominican Republic March 2017 - May 2018

•Delivered credit card issuance system upgrades that modernized processing capabilities for the bank's card portfolio, managing project scope, technical requirements, and coordination with issuing system vendors.

•Managed the SWIFT migration project, coordinating technical teams through planning, testing, and cutover activities to complete the transition with zero system downtime for banking operations.

Program Manager, FinTech

GCS International, Santo Domingo, Dominican Republic; Santiago, Chile; El Salvador April 2014 - September 2016

•Directed multi-country program execution spanning three regions, Dominican Republic, Chile, and El Salvador, managing regional teams, delivery timelines, and coordination between local offices and program leadership.

•Contributed to a 15% market share increase in target segments through coordinated program execution, regional stakeholder engagement, and consistent tracking of program milestones across each market.

EDUCATION & CERTIFICATIONS

•Master's Degree in Executive Project Management, Pontificia Universidad Católica Madre y Maestra (P.U.C.M.M.), 2014

•SAFe Scrum Master®, Active through 2026

•Certified SAFe 6 Practitioner®, Active through 2026

•Certified SAFe 5 Product Owner / Product Manager®, Active through 2026

•Certified ScrumMaster® (CSM), Active through 2027

•Certified Scrum Product Owner® (CSPO), Active through 2027

•PMP Certification, Candidate / In Progress

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