Central Supply Technician Lead - Healthcare Logistics

GWENDOLYN A. FLOYD

Chicago, IL *****

312-***-**** gwenfloyd57 @gmail.com

PROFESSIONAL SUMMARY

Results-driven Central Supply Technician Lead with more than four decades of progressive

healthcare operations experience supporting hospital systems through exceptional inventory

management, supply chain coordination, logistics, and team leadership. Proven ability to oversee

the procurement, distribution, and control of critical medical supplies while maintaining regulatory

compliance, operational efficiency, and uninterrupted patient care. Recognized for optimizing

inventory processes, mentoring staff, strengthening departmental workflows, and consistently

delivering outstanding service in high-volume healthcare environments. Dedicated to operational

excellence, continuous improvement, and providing reliable support to physicians, nurses, and

interdisciplinary healthcare teams.

CORE COMPETENCIES

Healthcare Supply Chain Operations + Central Supply Leadership + Medical Inventory Management

+ Materials Management « Inventory Control & Replenishment + Hospital Logistics - Medical

Equipment & Supply Distribution - Shipping & Receiving + Vendor Coordination + Regulatory &

Safety Compliance + Process Improvement « Staff Training & Mentorship + Quality Assurance +

Confidential Document Management + Mailroom Operations + Cross-Functional Collaboration +

Problem Resolution + Organization & Time Management « Microsoft Office Suite - Customer

Service Excellence

PROFESSIONAL EXPERIENCE

Central Supply Technician Lead

Resilience Weiss Memorial Hospital Chicago, Illinois

March 1977 — October 2025

+ Led daily central supply operations to ensure uninterrupted availability of medical supplies across

multiple hospital departments.

+ Directed inventory management activities by monitoring stock levels, forecasting supply needs,

and coordinating timely replenishment of essential medical products.

+ Processed, reviewed, and fulfilled departmental supply requests while maintaining high standards

of accuracy and efficiency.

+ Collaborated with purchasing teams and external vendors to secure critical inventory and resolve

supply shortages.

+ Coordinated the distribution of medical equipment and supplies to support physicians, nurses,

surgical teams, and clinical staff.

+ Maintained organized inventory storage systems that improved accessibility, accountability, and

workflow efficiency.

+ Ensured compliance with hospital policies, infection control standards, and inventory management

procedures.

+ Served as a trusted resource for clinical departments by resolving inventory concerns and

responding to urgent supply requests.

+ Trained, coached, and mentored newly hired employees on inventory systems, departmental

procedures, workplace safety, and best practices.

+ Contributed to continuous process improvements that enhanced operational performance and

strengthened patient care support.

Mailroom Coordinator

Resilience Weiss Memorial Hospital Chicago, Illinois

+ Managed all incoming and outgoing hospital mail, packages, and confidential documents while

ensuring secure, accurate, and timely distribution.

+ Coordinated shipping and receiving operations for internal departments and external vendors.

+ Maintained inventory of mailing supplies and shipping materials.

+ Operated shipping equipment and tracking systems.

+ Implemented organized filing and mail distribution procedures.

+ Trained new employees on mailroom operations and confidentiality standards.

+ Protected sensitive information by adhering to hospital confidentiality policies.

+ Performed routine maintenance and troubleshooting of mailroom equipment.

EDUCATION

High School Diploma

Rezin Orr Academy High School

Chicago, Illinois

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