Executive Support & Client Communications Specialist

Laura Quirk Byrum

571-***-**** **.*****@*****.*** Woodstock, Georgia

Executive Support & Communications Professional

PROFESSIONAL SUMMARY

Service-driven administrative professional with a strong background in office management, customer relations, and guest satisfaction. Known for a collaborative, team-focused approach and the ability to support leadership, manage multiple priorities, and foster welcoming, efficient environments.

CORE COMPETENCIES

Executive & Office Management / Chef & Client Relations / Marketing & Communications / Refined Guest Experience & Service Standards / Scheduling, Event & Class Coordination / Professional Correspondence & Content Creation / Discretion, Confidentiality & Attention to Detail / Social Media, Email & Client Communications / Cross-Functional Team Collaboration

PROFESSIONAL EXPERIENCE

Office Manager February 2025 – October 2025

Aquatic Environmental Services, Inc., Jasper, GA

Oversaw daily operations across multiple office locations, supporting both field and administrative teams. Managed client communications, CRM updates, and compliance documentation while supporting HR functions, onboarding, and employee engagement. Collaborated closely with leadership to streamline workflows, support proposals, and improve cross-department communication. Laid-off due to company relocation and restructure.

Office Manager August 2022 – November 2024

Georgia All Star Gymnastics, Woodstock, GA

Oversaw front office operations and staff supervision while acting as the primary point of contact for members and families. Provided administrative and HR support to leadership, managed scheduling and financial processes with precision, and utilized JackRabbit CRM to support program operations and digital engagement. Contributed to marketing and social content to promote events and enhance community visibility.

Assistant Manager October 2018 – August 2022

Tavern at Towne Lake Hills Golf Course – Woodstock, GA

Led front-of-house operations, collaborated on menu planning, and supported guest experience initiatives. Developed staff training resources, assisted with scheduling and events, and contributed to operational efficiency enhancements.

Family & Military Support, 2013 – 2018

Supported military family operations through multiple relocations, managing logistics, budgeting, and administrative coordination. Maintained organization, adaptability, and a focus on service while raising family and contributing to local volunteer initiatives.

Management Analyst (GS-12), 2006 – 2013

U.S. Department of Health & Human Services (HHS), HRSA – Rockville, MD

Delivered executive-level administrative and analytical support across 10 regional offices, managing a $700K federal program budget, executive calendars, and national initiatives. Maintained policy documentation, supported HR and payroll functions, and ensured full compliance with federal standards.

Staff Assistant (GS-9), 2004 – 2006

U.S. Dept. of Health & Human Services (DHHS); Grants.gov PMO Washington, DC

Directed daily PMO operations for Grants.gov, coordinating high-level meetings with White House staff and senior federal executives. Supported team onboarding and clearances, produced executive reports, developed SOPs and MOUs, and managed compliant travel logistics.

EDUCATION & TRAINING

Apponequet Regional High School, General Studies with emphasis on Music & Arts, Lakeville, MA

Certified COTR Training, U.S. Department of Health & Human Services (2009)

Principles of Federal Appropriations Law, Graduate School (2007)

Excel Functions, Writing Short Documents, and Facilitator Workshop – HHS University (2007)

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) Google Workspace CRM Platforms (Salesforce, JackRabbit, SingleOps, etc.) POS Systems 10-key Adobe Multi-line Phone Systems WPM: 90+WPM

AWARDS

ORO Gold Award (2012), Administrator’s Citation (2012) Special Act Award (2011)

COMMUNITY

South Cherokee Baseball Park Organization, Woodstock, GA, 2019 – Present

Cherokee Youth Football Association (CYFA), Woodstock, GA, 2019 – 2022

Coach and Team Mom leading practices and supporting player development.

Coordinate team events, fundraising, and game-day logistics.

Manage family communications while fostering a positive team environment.

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