Administrative Coordinator & Office Operations

AALYSSA MENEFEE

Houston, TX 281-***-**** **************@*****.***

ADMINISTRATIVE COORDINATOR OFFICE OPERATIONS

Organized and dependable administrative professional with experience supporting daily office operations, customer communication, scheduling, invoicing, records management, dispatch coordination, and high-volume administrative tasks. Experienced in serving as a front-office point of contact, maintaining accurate records, coordinating multiple priorities, and resolving customer needs professionally. Currently pursuing an Associate degree in Healthcare Administration at Pima Medical Institute and seeking an opportunity to bring strong administrative, scheduling, and customer service skills to a professional organization. EDUCATION

Pima Medical Institute Houston, TX

Associate Degree in Healthcare Administration, In Progress PROFESSIONAL EXPERIENCE

Outdoor Lighting Perspectives - Houston, TX March 2023 - September 2026 Office Administrator

• Managed daily administrative operations and served as a primary point of contact for customers and internal team members.

• Answered high-volume phone calls, responded to customer inquiries, and provided professional customer follow-up.

• Scheduled appointments and coordinated service activities based on customer needs, availability, and operational requirements.

• Maintained accurate customer records, updated CRM information, and completed detailed data entry and documentation.

• Coordinated jobs and communicated scheduling information between customers, office staff, and field personnel.

• Assisted with dispatch and workflow coordination to keep scheduled jobs organized and moving efficiently.

• Prepared invoices and maintained accurate administrative and account documentation.

• Managed office communications, follow-ups, records, supplies, and other day-to-day administrative responsibilities.

• Handled customer concerns professionally and resolved issues while maintaining positive customer relationships. Clark Automated Solutions - Houston, TX August 2020 - January 2023 Assistant Manager

• Supported daily office operations for a security systems company while assisting management with administrative and operational responsibilities.

• Performed receptionist and front-office duties, including answering phones, greeting customers, handling inquiries, and directing requests.

• Prepared and processed invoices while maintaining organized and accurate business documentation.

• Coordinated dispatching and scheduling of service personnel, ensuring appointments and work orders were communicated accurately.

• Communicated with customers regarding appointments, service requests, scheduling changes, and general questions.

• Maintained customer records, work orders, service information, and other confidential business documentation.

• Assisted management with employee coordination, administrative follow-up, and day-to-day office organization.

• Handled customer concerns and routine issues professionally, escalating complex matters when necessary. CORE SKILLS

• Scheduling & Calendar Coordination • Front Desk & Reception Operations

• Data Entry & Records Management • Invoicing & Payment Documentation

• High-Volume Phone Communication • Customer Service & Issue Resolution

• Administrative & Document Support • Dispatch & Workflow Coordination

• Confidential Information Handling • Office Organization & Multitasking REFERENCES

Jakellia Brown

Former Boss / Supervisor, Outdoor Lighting Perspectives Phone: 512-***-****

Journi Rhodes

Bookkeeper, Clark Automated Solutions

Phone: 346-***-****

Contact this candidate