Learning & Development / Epic Clinical Trainer

Alex Kaufmann *

ALEX KAUFMANN

LEARNING & DEVELOPMENT TRAINING EDUCATION

Middle Island, NY 11953 917-***-**** ********@*****.*** PROFESSIONAL SUMMARY

Versatile learning and development professional, educator, and Epic clinical trainer with 30+ years of experience designing and delivering instruction, developing curricula and performance-support resources, assessing learner needs, and coaching diverse audiences. Recent corporate healthcare experience includes training 400+ end users through 50+ sessions and 250+ instructional hours during a major Epic implementation, with a 95%+ first-time proficiency-assessment pass rate. Known for translating complex information into clear, practical learning; building strong stakeholder relationships; and adapting instruction to individual needs, roles, and experience levels. CORE STRENGTHS

Learning & Development • Instructor-Led and Virtual Training • Curriculum and Lesson Design • Adult Learning • Needs Assessment • Facilitation • Coaching and Remediation • Assessment Design • Job Aids and Learner Resources • Performance Improvement • SME and Stakeholder Collaboration • Project Coordination • Change Adoption • Data- Informed Instruction • Documentation and Records Management PROFESSIONAL EXPERIENCE

LEARNING AND ORGANIZATIONAL DEVELOPMENT EDUCATOR / EPIC CLINICAL TRAINER

March 2025 – July 2026

Northwell Health Woodbury, NY

Delivered instructor-led, virtual, and individualized Epic EHR training to 400+ clinical and non-clinical end users during a large enterprise implementation.

Facilitated 50+ sessions totaling 250+ hours, adapting content, pacing, demonstrations, practice, and coaching to learners' roles, experience, and technical proficiency.

Translated complex clinical workflows and system functionality into clear objectives, practical instruction, assessments, and performance-support resources.

Revised and streamlined 10+ lesson plans and developed or maintained 25+ job aids and training resources to improve clarity, consistency, and on-the-job performance.

Administered proficiency assessments, analyzed learner results and feedback, and provided targeted remediation, contributing to a 95%+ first-time pass rate.

Collaborated with Principal Trainers, application analysts, clinical leaders, operational stakeholders, and subject matter experts to validate content and align learning with current workflows and business needs.

Supported multiple go-lives through at-the-elbow assistance, workflow coaching, troubleshooting, training- environment validation, Train-the-Trainer activities, and User Acceptance Testing. SUBSTITUTE TEACHER May 2024 – March 2025

Longwood Central School District Middle Island, NY

Provided instruction across multiple high-school subjects, maintained continuity of learning and classroom expectations, and adapted quickly to varied curricula, audiences, and instructional settings.

Established safe, structured, and respectful learning environments while building positive relationships with students and staff.

Alex Kaufmann 2

SPECIAL EDUCATION TEACHER / CURRICULUM DEVELOPER September 1994 – December 2023

The Summit School Jamaica Estates, NY

Designed and delivered differentiated instruction in U.S. History, Global History, mathematics, and related subjects for students with diverse learning needs.

Developed complete curricula, lesson plans, instructional materials, study guides, assessments, and targeted interventions aligned with learner goals and academic standards.

Used diagnostic, formative, and summative data to identify learning gaps, monitor progress, revise instruction, and provide individualized support.

Designed and facilitated professional development and coached educators through modeling, observation, feedback, and one-to-one support.

Collaborated with administrators, teachers, psychologists, therapists, social workers, and families to develop individualized strategies and maintain clear communication about learner progress.

Managed IEP implementation, progress monitoring, compliance documentation, case-management responsibilities, parent communication, and competing instructional priorities.

Achieved approximately 90% U.S. History Regents, 80% Algebra Regents, and 75% Global History Regents passage rates.

SELECTED RESULTS

400+ Epic end users trained • 50+ instructor-led sessions • 250+ instructional hours • 95%+ first-time proficiency pass rate • 25+ job aids and resources • 10+ lesson plans revised • Multiple go-lives supported TECHNOLOGY AND SPECIALIZED EXPERIENCE

Training and productivity tools: Microsoft Word, Excel, PowerPoint, Teams, Zoom, Google Workspace, Google Classroom, LMS environments, virtual facilitation, assessment authoring, presentation development, and job-aid production.

Epic EHR: Ambulatory/outpatient and inpatient specialty workflows across Gastroenterology, Pulmonology, General Surgery, Internal Medicine, and OB/GYN; additional exposure to Beacon curricula and Radiology go-live workflows.

Earned 10 trainer credentials issued by Northwell Health for its Epic implementation; these are not Epic Systems certifications.

EDUCATION AND CERTIFICATION

Master of Science (M.S.), Special Education — CUNY Lehman College, Bronx, NY Bachelor of Arts (B.A.), Politics — New York University, New York, NY New York State Professional Certification — Teaching Social Studies to Students with Disabilities, Grades 7–12

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