Remote ServiceChannel Supervisor

575-***-****

**************@***.***

Clovis, NM *8101

Skills – ServiceChannel Coordinator

• Monitor ServiceChannel tickets.

• ServiceChannel responsibilities:

• Create ServiceChannel reports as needed.

• Create and maintain Preventative Maintenance (PM) tickets for anyone who requests them.

• Maintain the SC files we use daily, such as, TRADE list, CATEGORY list, GL Code list (when asked), USER file, ISSUE list file, the Vendor file, and the Provider's list.

• Maintain the STORE file, which includes adding, changing, or disabling. Maintain all the store's information and make changes when necessary. Update and assign all providers to their specific TRADES and RANK, within each store file.

• Assist with any Invoice issues that may arise. Approve or reject invoices when given permission by Maintenance Supervisors.

• Assist and train new Providers or Vendors when needed. Skills – Call Center Supervisor

• Client relationship building • Escalation handling

• Coaching and mentoring • Appointment scheduling

• Staff motivation • Policy enforcement

• Training management • Compliance management

• Schedule coordination • Dispute resolution

• Call center technology • Timekeeping

Work History

Chris McCarty

ServiceChannel Coordinator

Call Center Supervisor

Professional Summary

Experienced ServiceChannel Coordinator with 6 years of experience in managing and maintaining Allsup's / Yesway ServiceChannel platform.

Experienced call center supervisor prepared to lead operations and drive success. Strong focus on fostering team collaboration and achieving results. Skilled in managing staff, optimizing processes and ensuring customer satisfaction. Dependable, adaptable, and ready to meet changing needs. 10/01/2020 – 09/02/2026 Clovis, NM

Allsup's / Yesway Convenience Stores

ServiceChannel Coordinator – Managed and maintained company's ServiceChannel Platform. Call Center Supervisor – Supervised 13 Call Center Technicians. Oversaw day to day Call Center Operations.

01/29/1996 to 10/01/2026 Clovis, NM

Allsup's / Yesway Convenience Stores

• Created the Call Center Department for the company.

• RPG Programmer – wrote and maintained Call Center programs and files.

• Wrote and maintained all Video Review Department programs and files. Military Experience

06/1985 to 06/1988 - Medical supply technician.

Education

Alpena High School – Diploma 06/1985

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