Transportation Operations Service Supervisor

Andrew Coleman, Sr.

**** *. ****** ****** 267-***-**** (cell)

Townsend, Delaware 19734 **********@*****.***

Objective: Looking to provide courteous communication and quality customer service to customers who purchase products and services from a leading company.

Education

Penn wood High School

Lansdowne, PA 1981- 1985

Morgan State University 1985 - 1988

Experience

Delaware Transportation Corporation (DART) 1/11/2026

New Castle County, DE

Control Center Service Supervisor

Monitor revenue service statewide, for on time performance (OTP), schedule adherence, vehicles off route, paratransit trip optimizing, operators logged on, etc.

Assign or reassign operators, trips or equipment to meet service needs and adjust schedules to minimize service disruptions to passengers.

Assign appropriate staff to follow up on service-related issues, identify detour routs, accidents, customer complaints, etc.

Report service disruptions, service impact information and other service-related issues to the appropriate internal or external stakeholder as needed.

Stephen Elliott – LLC Incorporated 8/2023 -1/6/25

Philadelphia Airport

Supervisor and Bus Driver Contractor

Manage dayshift drivers.

Pre-trip buses for fueling along with returning them to economy/employee parking lots.

Substitute driver for dayshift callouts when vacancy cannot be covered.

Active CDL license and current DOT certificate

SEPTA - Retired 08/1988 – 10/31/22

Assistant Director Subway-Elevator Division 01/2018 – 10/31/22

Daily supervision of department managers.

Review and follow-up of customer complaints via Veritas system.

Contract rule enforcement.

Managed payroll and scheduling for all managers.

Ordering of supplies

Interview and hire new managers and employees for onboarding.

Septa Key Control Room Manager 10/2016 to 01/2018

Monitor all cameras for safety of staff and fare violators.

Inform cashier to place appropriate SEPTA issued sign in window directing customers without fare instruments to the CA phone.

Control and operate the station in remote mode from the Control room.

Receive calls from customers via CA phone and have customers utilize the FVD (kiosk) to purchase Quick Trips to enter as paid passenger.

Keep ADA gate in camera view and operate ADA gate for passengers needing entry (Transfer, senior etc).

Complete Cashier Relief Log Sheets for each instance of this request type by all cashiers requiring relief.

Station Manager 09/2005 – 01/2016

Supervision of all cashiers and custodians within assigned stations.

Record and answer all customer requests and complaints.

Perform cashier reconciliations across all stations within assigned districts.

Disperse and record available over-time hours to employees.

Review and sign-off of all payroll entries.

Direct and oversee all special projects within assigned districts.

Bus Driver 08/1988- 09/2005

Callow Hill District

Southern District

Elmwood District

Acknowledgements: Perfect attendance and numerous accommodations.

References Upon Request

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