Compassionate Order Fulfillment and Peer Support

Helene Doss

Helping people is my passion

+1-815-***-**** / ******.****@*****.*** / Wilmington, IL 60481

SUMMARY

Compassionate professional with extensive experience in customer service, order fulfillment, and direct client support. Skilled in counseling, peer support, and assisting individuals with developmental challenges. Demonstrated ability to ensure order accuracy, provide crisis intervention, and deliver empathetic care in both warehouse and human services environments.

Willing to relocate: Anywhere

Work authorization: Authorized to work in the US for any employer

WORK EXPERIENCE

Order Specialist, Picker

Staffmark - Joliet, IL

January 2022 to February 2023

- Ensured 100% order accuracy by conducting final quality checks before shipment, utilizing attention to detail to minimize errors and improve customer satisfaction.

General Laborer

Elite Services - Joliet, IL

March 2017 to June 2022

- Supported warehouse operations by picking, packing, palletizing, and assembling boxes or displays, contributing to efficient order fulfillment for assigned companies.

DSP (Direct Support Professional)

Cornerstone Inc - Joliet, IL

2017 to 2017

- Assisted mentally and developmentally challenged clients in daily living activities, enhancing their independence and quality of life through compassionate support.

Peer Counselor

Pioneer Center for Human Services - McHenry, IL

2015 to 2015

- Provided peer counseling in recovery by leveraging personal experience, fostering trust and encouraging progress among individuals facing similar challenges.

Substance Abuse Counselor

New Age Services Corporation - Chicago, IL

2014 to 2014

- Counseled clients using the 12 functions of a counselor, supporting recovery and personal growth through structured guidance and evidence-based practices.

Driver

Renzenberger - Chicago, IL

April 2013 to December 2013

- Transported railroad crew to and from rest areas and railyards, ensuring timely and safe travel to support efficient rail operations.

- Greeted customers and collected donations as a Salvation Army Bellringer, contributing to fundraising efforts and positive community engagement.

- Assisted individuals in crisis, provided referrals, and conducted wellness checks as a Crisis Line of Will County volunteer, supporting community mental health resources.

EDUCATION

Family Social Services (Credits towards BA)

Northern Illinois University - DeKalb, IL

May 2019 to August 2020

Human Services (Associate)

Waubonsee Community College - Sugar Grove, IL

August 2013 to May 2015

SKILLS

RF scanner, Home Care, Motivational Interviewing, Caregiving, Crisis Management, Case Management, Personal Care, Addiction Counseling, Inventory Management, Shipping and Receiving, Behavioral Therapy, Quality control, Crisis Intervention, Developmental Disabilities Experience, Communication skills, Microsoft Word, Logistics Coordination, Direct Support, Organizational skills, Individual / Group Counseling, Autism Experience, Group Therapy, Time management, Conflict Management, Curriculum Development, Dementia Care, Order fulfillment, Warehouse Operations, Direct Care, Microsoft Office, Forklift Operation, Hand tools, Medication Administration, Program Management, Class A CDL License by December 2023, Microsoft Excel, Cognitive Behavioral Therapy, Social Work, Food Preparation, Meeting Facilitation

CERTIFICATIONS

First Aid Certification

Certified Recovery Specialist

Driver's License

Certified Substance Abuse Counselor

CADC - February 2020 to February 2022

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