Procurement & Supply Chain Operations Analyst

OMKAR GAIKWAD

Contact: 886-***-**** Email: *******.*********@*****.*** Location: Pune

PROFESSIONAL SUMMARY

Supply chain and procurement-focused graduate with working knowledge of purchase order processing, vendor evaluation, inventory management, material planning, and store operations. Six months at eClerx handling accurate documentation, cross- team coordination, and complete issue resolution. Eager to contribute to purchasing and supply chain operations by ensuring timely procurement, optimal stock levels, and strong vendor relationships. CORE SKILLS

Procurement & Purchasing: Purchase Requisition (PR) to Purchase Order (PO) Process, RFQ/RFP, Quotation Comparison, Vendor Evaluation & Coordination, Strategic Sourcing, Three-Way Matching (PO-GRN-Invoice), Negotiation Basics Inventory & Store Management: Inventory Management, Stock Control, Reorder Level & Safety Stock, FIFO/FEFO, Goods Receipt Note (GRN), Store Management, Material Planning

Supply Chain & Logistics: Incoterms (FOB, CIF, EXW), Demand Forecasting, Warehouse & Freight Basics, Order Tracking & Fulfilment, Logistics Coordination, Shipping Documentation (Invoice, Packing List, Bill of Lading) Excel & Tools: Advanced Excel, Pivot Tables, VLOOKUP/XLOOKUP, MIS Reports, SQL, Power BI, ERP Exposure, SAP MM Soft Skills: Communication, Vendor & Cross-Team Coordination, Attention to Detail, Problem-Solving, Time Management EXPERIENCE

Analyst — Customer Operations Jan 2026 – july 2026 eClerx Services Limited, Pune

● Resolved customer billing queries and disputes by investigating account and transaction records, following a resolve-first approach and maintaining a low Average Resolution Time (ART).

● Identified upselling and cross-selling opportunities after resolving customer concerns, consistently working towards assigned monthly sales targets.

● Achieved a strong Net Promoter Score (NPS) — a customer satisfaction rating score — through clear communication and complete issue resolution on every call.

● Delivered one-time (first-contact) resolution on customer queries, handling both chat and voice processes.

● Maintained accurate documentation of customer interactions and adhered to company compliance and data-handling standards.

PROJECTS & ACADEMIC WORK

Coffee Shop Demand & Inventory Analysis in Excel

• Analyzed order data using Pivot Tables and Charts to identify peak hours, slow periods, and high-demand products, supporting demand forecasting and stock planning.

• Recommended staffing and product-placement adjustments based on demand patterns to support efficient daily operations and better availability of fast-moving items. EDUCATION

Bachelor of Engineering — Computer Science Feb 2021 – Jun 2024 Alard College of Engineering, Pune CGPA: 6.95