Sales-Driven Operations & Team Management

N’kya Aldridge

Atlanta, Ga • 470-***-**** • ****.********@*****.***

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Experience

Saving Bonds, Bank of America

College Park, GA February 2022 - July 2022

• Skilled at working independently and collaboratively in a team environment.

• Self-motivated, with a strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations.

• Worked well in a team setting, providing support and guidance. Whole Foods Shopper, Amazon

Atlanta, GA March 2019 - June 2021

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Consistently met deadlines and quality goals for accuracy and timeliness. Overnight Stocker, Walmart

Alpharetta, GA February 2018 - April 2020

• Removed all boxes and related trash from sales floor and processed through compactors.

• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

• Inspected floor displays, noted missing items, and immediately replenished merchandise.

• Scanned shelves and product cases to locate expired, outdated, and spoiled items. Overnight Stock Associate, Kroger

Atlanta, GA January 2017 - March 2018

• Removed all boxes and related trash from sales floor and processed through compactors.

• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

• Realigned merchandise throughout the assigned section to give shelves and racks professional appeal. Customer Service / Assistant Manager, Home Depot

Sandy Springs, Ga July 2020- Current

• Handling customer inquiries, resolving complaints, processing orders,

• Providing product information, managing customer accounts,

• Assisting with returns and exchanges, maintaining customer records, f

• Following up on issues, and ensuring customer satisfaction, all while adhering to company policies and procedures. Skills

Fundamental technological skills, Programming, Risk identification and management, Data management and analysis, Cloud implementation and management, Logical reasoning and troubleshooting, C Adaptability, Communication skills

Education

MAY 2023

Bachelor of Business Administration

Georgia state university, Atlanta, Ga

MAY 2021

Bachelor of Arts (B.A.) in Accounting and Finance

Spelman College, Atlanta, GA

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