Community Association & Branch Administrator

LAURIE D. NOVOTNY Cell: 443-***-**** e-mail:***************@*****.*** 37551 Bonnie Street, Ocean View, DE 19970 (currently) Education History:

High School:Oil City Senior High School, 10 Lynch Blvd., Oil City, PA 16301 College:Central Penn Business School, Harrisburg, PA (legal secretarial – No degree - 81 credit points) Harrisburg Community College, Harrisburg, PA (accounting – No degree – 6 credit points) Anne Arundel Community College, Arnold, MD (nursing – No degree - 64 credit points) Certificates/Licenses:Coursera/Johns Hopkins – ContactTracing (Covid-19) Certificate Notary Public (Expires 7/25)

PA Life and Health Insurance License #1083893 (Expired 8/24) Employment History:

November 2025 - Present Sullivan’s Landscaping Position: Branch Administrator Duties:Answering phones and meeting with customers who come into the office providing positive customer interactions. Working with Account and Irrigation Managers for proposal presentations/creation and submission to customers.Light on-boarding of new employees.CreationofPurchaseOrdersandtrackingofmaterialtojobs/workorders.Billingreviewand submissiontocustomers.Processmaterialinvoicesandreceiptsaswellascustomerpaymentseitherbyphysicalcheckoronline payments.Ensure the officeisstockedwithnecessaryofficesupplies.Attendweeklybranchandadminmeetings.Computer programs used: BOSS, My Sites, Hyphen, Google Office Suite, Google Meet, Zoom, and AirCall phone service. March 2025 - November 2025. Tidewater Property Management. Position: Community Association Manager Duties:Started as admin foracouplemonths,workingunderthreemanagers,answeringphones,letterwriting,community communication,vendorvetting.PromotedtoCommunityAssociationManager,managing16propertiesinDelaware.Attendand aid in direction of board meetings (virtual and in-person),meet vendors and obtain estimatesforworktobedone,on-site inspections,sendviolationletters,reviewandapproveinvoices,createdraftassociationbudgets,emailcommunication,review and submit to ARC Committees any ARC requests,create work orders for community work needed,review and approve information for resale packages.

February 2024 - March 2025 Montego Bay Civic Association Position: Office Manager Duties:WorkundertheAssociationPresident,takingdirectionfromthePresidentincludingbutnotlimitedto:administrative support,answer phones,answer and direct emails that come into the office,utilizeMicrosoftOffice,Outlook,Excel,Word, PowerPoint,SnipIt,maintain confidential homeowner contact/information database,create andpostnoticestoTownSquare

(TownSq -residentinformationplatformalsousedtomonitorpaymentofdues,runreports,uploadAssociationdocuments), ConstantContactandOneCall.Creategeneralmembershipmeetingsign-insheetsforbiannualmeetingscontainingafulllistof homeowners(1523homes).AttendmonthlyBODmeetingstorunandmonitorZoom.TranscribeBODMeetings.Maintainand createkeycardsforcommunityamenitiesontheAxTraxprogram.Runreportsinreferencetocommunity/businessfunctionsas needed.Help homeowners with questions and concerns.Ensure that the office is sufficiently supplied.Email reports and meetingmaterialstotheBoard.UpholdconfidentialityofofficeandHOAevents.Dutiesmaychangewiththeelectionofanew President.

March 2023-December 2023 Allstate Insurance Paul Como Agency Position: Customer Service Duties:Answerphones,assistwithcustomerneeds,takepayments,updateinformationinaccounts,fileclaims,discuss/offer discounts, reprint documents. Left due to move to Delaware. April 2019-June 2023 Short Street Motorcars Position: Secretary/Car Sales Duties:General office duties,Notary services,filing,data entry,answeringphones,lightbookkeepingduties,manualbank statement reconciliation,payment of bills,payment of monthlyandquarterlybusinesstaxes,receiptofcustomerpayments, collectionletters,greetingcustomersandcarsales.Eventuallyonlyworkedacouplehourseveryotherweekendduetoowner retirement, ensuring taxes were paid, titles were processed and bills were paid. October - December 2021 - 2022 UPS Position: Helper Coordinator/Supervisor Duties:Two month contracted position.Coordinate driver helpers for peak deliverycoveragefromOctober2021through December2021andOctober2022throughDecember2022.SchedulehelpercoverageaccordingtoUPSPKGplanneddayfor peakdeliveryandcoordinateaccordinglywiththemanagementteamforthecenter'sneed.Maintaincontactwithhelperstaff, coordinatestarttimesandlocationtomeetwithonroadUPSdrivers.ContacthelperstaffthroughTextReachandenterintothe HelperTracksystemthedriver/helpercombinationandlogcommunicationintosystemlog,placehelpersthatwerenotworking into inactive status.Print helper timesheet and file in driver folder.File completed timesheet in respective helper folders. Address any helper issues with the management team. Answer phones as needed. August 2020 – June 2021 Insight Global Position: Contact Tracer/Coach/Team Lead Duties:Contract position.Remote/virtual Agent under contract with PADOH,review Covid-19contactfile,contactclose contactstoindividualswhohavetestedpositive,enrollintomonitoringprogramforCovidrelatedsymptoms,advisequarantine orders,coordinateandworkwithothercoaches/teamleadstoassistsupervisorwith:teamintraininganddistributionofnew directivesaswellasguidanceondaytodayduties;creationofKahootquizzesforteamtotestknowledge;recordedattendance; one on ones with team to discuss issues that arise and give coaching/guidance.Answer inbound vaccine line calls.Assist supervisor with team by giving directives to team on day to day operation of inbound call procedures,review new directives/guidance with team.Working with SalesForce,SharePoint,Genesys,Zoom,WebEx,Skype,Slack,Outlook,Kahoot, Excel,Word,PowerPoint,Teams• Initiate prompt communication with patients diagnosed with COVID -19,and close contacts exposed to COVID -19.Communication to affected individuals through text,phone calls,email,and other communicationplatformsasnecessary.•Employexcellent,sensitiveinterpersonalinterviewingskillstonotifyindividuals ofpositiveCOVID-19diagnosesorexposures.•Followalldesignatedscriptsandcomplywithpoliciesandprocedures provided by PADOH regarding confidentiality and data security for the handling of sensitive client information and protected health information.• Verify an individual's identity during initial communication and prior to disclosing confidential information. • Provide diagnosed patients and close contacts with education and information regarding PADOH's policy on isolation and quarantine measures.• Monitor health screening ofCOVID-19closecontactsdaily. Maintain data in secure contact tracing software. • Perform additional duties and assist with special projects as assigned. August 2017- May 2018 Perspecta Risk Decision Group Position: Reviewer Duties:Contract position.Work remotely from home.Review backgroundchecksunderagovernmentcontract.Checkfor accuracyandconsistency.Reopenanydeficientcaseandaskforrevisions.WorkingontwodifferentVPNsusingDOSoperating system, Internet Explorer, Chrome, Outlook, Skype. Periodic course updates and knowledge checks. October 2016— August 2017 Amazon.com Position: Concessions Abuse Prevention Duties:VirtualcustomerserviceagentforAmazon.Reviewcustomeraccountsforsignsofconcessionabuseandrehabilitate concession abusers. Taking customer calls, helping customers through their order process, processing refunds, returns, reorders. April 2016— October 2016 Woodforest National Bank, Cranberry, PA Position: Retail Banker II Duties:Conducting customer transactions on teller line,deposits,withdrawals,transfers,and night deposits,marketing, openingvariousbankingaccountsforconsumers,assistingcustomersintheirbankingneedseitherinpersonoroverthephone. Left due to my son's medical condition.

June 2015 – April 2016 BSI Financial Services, Titusville, PA Position: Conversions Specialist Duties:RESPA Letter creation/merge for seasoned loantransfers,Welcomelettercreation/mergefornewlyoriginatedloan transfers,updateMasterStatusandprojectplans,updateandrevisionstojob/trainingmanualanddepartmentP&P,trainteam inIndiaonlettercreationandcomplianceregulationsusingJoinMe,continuedsupervisionofIndiateam,QAloanboardinginto FiServe,bi-weekly team meetings on letter creation status,occasional meetings with other departments on special client handling of letter transparency, utilization of Excel, Microsoft Word and Outlook. References:

Maureen Cotton, Friend, 814-***-**** Crystal Krug, Friend/Co-Worker : 814-***-**** Stephanie Watson, Group Leader, Polymetric Materials, 301-***-**** Jenn Hamilton, Finance Manager, 814-***-**** Professional References:

Sandy Kvech, President MBCA (employer): 240-***-**** –**********@*******.*** Mike Hampton, Director at MBCA: 410-***-**** -*********@*******.*** Bob Fry, Owner Short Street Motor Cars: 814-***-**** -*****@*******.***