Operations Manager - Amazon Logistics Leader

CHIWETALU CHIGOZIE SYLVESTER

Lafayette, LA ***** ********************@*****.*** 337-***-****

Professional Summary

Results-driven Operations Manager with extensive experience leading cross-functional teams, optimizing logistics workflows, and improving throughput across high-volume fulfillment and facility management operations. Rapidly promoted within Amazon to supervise 60+ associates, manage daily shift performance, and drive KPI fulfillment. Proficient in process improvement, labor allocation, safety compliance, and supply chain analytics. Currently pursuing an MBA in Project Management to complement hands-on operational leadership experience. CORE COMPETENCIES

Operations Management, Process Improvement, Supply Chain Optimization, Inbound & Outbound Logistics, Workforce Management, Shift Leadership, SLA Adherence, Root-Cause Analysis, KPI Tracking, Labor Allocation, Capacity Planning, Facility & Vendor Management, Quality Assurance Auditing, Standard Operating Procedures

(SOP)

Project Highlights

• Led a cross-departmental project at Amazon LFT1 to streamline inbound dock flow, reducing trailer dwell time by 12%.

• Coordinated with operations and learning teams to improve training efficiency for new associates, cutting onboarding time by 15%.

• Managed multi-phase property renovation projects at Deajan Investments, ensuring on-time delivery within budget constraints.

• Designed classroom improvement initiatives as an educator, resulting in increased student engagement and academic performance.

Professional Experience

Amazon – Lafayette, LA (LFT1)

Process Assistant (Operations Lead, Tier 3) – Inbound Receive Dock Department August 2024 – Present

● Direct daily inbound fulfillment operations and supervise 62 associates, overseeing shift start meetings, productivity target setting, and safety protocol enforcement.

● Partner with Area Managers to analyze real-time volume data and reallocate labor, successfully resolving dock bottlenecks and achieving site-wide volume goals.

● Audit standard work compliance and track key performance indicators (KPIs), conducting targeted 1-on-1 performance coaching to improve productivity.

● Spearheaded an inbound dock flow optimization project that reduced trailer dwell time by 12% and increased overall dock-to-stow throughput.

● Collaborated with Learning & Development teams to restructure associate onboarding, decreasing training time by 15%

Amazon – Lafayette, LA (LFT1)

Fulfillment Associate (Tier 1) – Outbound Ship Dock Department February 2024 - August 2024

● Managed order processing, sorting, and container load execution under strict Service Level Agreement (SLA) deadlines.

● Promoted to Tier 3 Process Assistant within 6 months based on exceptional operational performance, process adherence, and peer leadership.

Amazon – Abbeville, LA (WLF2)

Fulfillment Associate (Tier 1) – RSR Department 2023 – 2024

● Executed stowing, picking, induction, and water spider functions in a fast-paced fulfillment center environment.

● Maintained a 99%+ accuracy rate while consistently exceeding target units-per-hour (UPH) metrics. Deajan Investments – Lafayette, LA

Operations & Property Manager 2023 – 2024

● Managed day-to-day facility operations, preventative maintenance, and vendor contracts for commercial and residential properties.

● Supervised multi-phase property renovation projects, managing budgets, vendor scheduling, and material procurement to ensure on-time execution..

Super 1 Foods – Carencro, LA

Operations assistant 2024

● Organized product displays, managed inventory, and maintained a clean, customer-friendly environment. Education

Louisiana State University Shrevport

Project Management (MBA) June 2027

TECHNICAL SKILLS

● Software & Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, Warehouse Management Systems (WMS), Basic AutoCAD

● Methodologies: Lean Operations, Standard Operating Procedures (SOP), Quality Assurance (QA), Root Cause Analysis

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