Fast-Lane Shift Manager and Customer Service

Crystal Kersey

Orange Park, FL ***** +1-904-***-**** **************@*****.***

Professional summary

I'm a fast learner with 38yrs experience in food industry. I take pride in my job and never like to fail. I'm a hands on learner with awesome customer service skills

Work authorization

Authorized to work in the US for any employer

Work experience

Shift Manager (full-time)

Arby's Jacksonville, FL

January 2026 to October 2026

1. Open/close store

2. Deposit

3. Change order

4. Inventory

5. Truck order,

6. Schedule

7. Team building

8. Drive thru

9. Backline

10. Front counter

11. Snipes

12. POP

Assistant Manager

Wendy's Blanding, UT

January 2024 to December 2025

1. Open/close store

2. Inventory

3. Change order

4. Deposit

5. Team building

6. Truck order

7. Schedule

8. Hiring

9. Drive Thru

10. Front cash

11. Backline

12. Grill

13. POP/Snipe

14. Price changes

Self employed

Crystal's Treat Clay county, fl

2019 to December 2023

1. Orders

2. Customer service

3. Displays

4. Snipes

5. POP

6. Change order

7. Inventory

Instore/Customer Service

Papa John's Orange Park, FL

May 2017 to March 2018

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.

• Clean and organize eating, service, and kitchen areas.

• Communicate with customers regarding orders, comments, and complaints.

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Notify kitchen personnel of shortages or special orders.

• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

• Collect and return dirty dishes to the kitchen for washing.

• Wash dishes, glassware, and silverware after meals.

• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.

• Keep work station clean, Date and time prep along with FIFO. Answer phones, take in person order and web orders. Crew Member

McDonald's Orange Park, FL

April 2015 to October 2017

• Issue receipts, refunds, credits, or change due to customers.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Sell tickets and other items to customers.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Collect and return dirty dishes to the kitchen for washing.

• Cook or re-heat food items such as french fries.

• Wash dishes, glassware, and silverware after meals.

• Add relishes and garnishes to food orders, according to instructions.

• Deliver orders to kitchens, and pick up and serve food when it is ready.

• Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

• Brew coffee and tea, and fill containers with requested beverages.

• Order items needed to replenish supplies.

• Replenish foods at serving stations.

• Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

• Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.

• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.

• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.

• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars. Customer Service, Wash attendent

Tidal wave auto spa Orange Park, FL

January 2011 to March 2015

• Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.

• Clean parking areas, offices, restrooms, or equipment and remove trash.

• Clean windshields, and/or wash and wax vehicles.

• Operate car washes.

• Help customers with picking car washes, help with Money and Credit. As well as selling, signing up and canceling wash club members. Weekly Armored car deposits and money drop off. Along with monthly inventory and weekly reports. Assistant Store Manager

The Loop pizza grille Orange Park, FL

May 2007 to June 2010

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Set goals and deadlines for the department.

• Acquire, distribute and store supplies.

• Monitor the facility to ensure that it remains safe, secure, and well-maintained.

• Hire and terminate clerical and administrative personnel.

• Greet customers and ascertain what each customer wants or needs.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Place special orders or call other stores to find desired items.

• Inventory stock and requisition new stock.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

• Store food in designated containers and storage areas to prevent spoilage.

• Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

• Take and record temperature of food and food storage areas such as refrigerators and freezers.

• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

• Weigh or measure ingredients.

• Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.

• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

• Remove trash and clean kitchen garbage containers.

• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.

• Carry food supplies, equipment, and utensils to and from storage and work areas.

• Use manual or electric appliances to clean, peel, slice, and trim foods.

• Make special dressings and sauces as condiments for sandwiches.

• Stir and strain soups and sauces.

• Keep records of the quantities of food used.

• Load dishes, glasses, and tableware into dishwashing machines.

• Operate cash register, handle money, and give correct change.

• Stock cupboards and refrigerators, and tend salad bars and buffet meals.

• Package take-out foods or serve food to customers.

• Prepare and serve a variety of beverages such as coffee, tea, and soft drinks.

• Vacuum dining area and sweep and mop kitchen floor.

• Scrape leftovers from dishes into garbage containers.

• Grill and garnish hamburgers or other meats such as steaks and chops.

• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.

• Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea.

• Plan work on orders so that items served together are finished at the same time.

• Complete orders from steam tables, placing food on plates and serving customers at tables or counters.

• Perform general cleaning activities in kitchen and dining areas.

• Accept payments, and make change or write charge slips as necessary.

• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

• Count money and make bank deposits.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

• Maintain food and equipment inventories, and keep inventory records.

• Schedule staff hours and assign duties.

• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

• Monitor employee and patron activities to ensure liquor regulations are obeyed.

• Started on register and Salad/Soup maker. Along with pizza maker, Floater/plate set and fry station. After 3 months I was moved up to Shift leader with the duties of daily prep, Open/Close store and shift deposits. By 6 months had made Assistant Store Manager. With the same duties as A Shift Leader, that also included Weekly Inventory, Weekly Schedule making and Weekly Truck Ordering.

Education

NORTH FLORIDA INSTITUTE Orange Park, FL

August 2004 to August 2005

MIDDELBURH HIGH SCHOOL

Skills

training

Additional information

• Took a Manager Certification course for The Loop Pizza Grill. Chosen for the New Store Training Team of the University of Valdosta. Have Merchandising experience

Have Clerical experience

Contact this candidate