Customer Service & Tech Support Professional

Rosie J Garza-Ayala

PO Box ***, Poth Texas *****

Phone Number: 830-***-****

Email: *********@*****.***

Education

June 2016 ITT Technical Institute Graduated MBA -San Antonio, TX

June 2011 ITT Technical Institute Graduated Bachelor of Applied Science Degree: Information System Security - Omaha, NE

Dec 2008 ITT Technical Institute Graduated Associate of Applied Science Degree: Computer Network Systems - Omaha, NE

Experience

07/2025 to present IDD/ISS Provider Tech- Floresville Texas

01/2025 to 04/2025 H&R Block/CSP/Customer Service Rep- Floresville Texas

07/2020 to 07/2022 Amazon Warehouse/Scanner/Problem Solving- San Antonio Texas

01/2018 to 07/2020 MV Transportation/Dispatcher- San Antonio Texas

06/2018 to 01/2019 Walmart Customer Service/ Cashier- Floresville Texas

03/2017 to 06/2018 Tech Support Advisor Tier II VOLT/VMC – San Antonio Texas

Summary

Obtain a position that will utilize the knowledge of time management and technical skills.

Skills

Basic Project Management Utilizing Dispatching

Problem Solving Customer Service

Time & Money management skills with customers

Fluent in Spanish.

Supervisor skills in technical support. I worked with WAN and Mac Windows software, obtaining and utilizing phone skills.

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