Senior Manager, Network Operations Analytics

Colleen Lowther *******.********@*****.*** • Ballwin, MO 63021

https://www.linkedin.com/in/colleen-lowther • 806-***-**** Leader in Data, Reporting & Process Improvement

Data and analytics leader with extensive experience building practical reporting solutions, improving processes, and helping teams make informed decisions.

Skilled at turning complex data into clear dashboards, useful metrics, and actionable insights that support day-to-day operations and long-term goals. Proven success leading teams, automating manual reporting, and partnering across departments to improve efficiency, transparency, and accountability. Brings a hands-on, collaborative approach to using data in ways that support mission-driven work and meaningful organizational impact. Areas of Expertise

● Reporting & Dashboard Development

● Business Intelligence

● Process Improvement & Automation

● Data Analysis & Visualization

● KPI & Performance Metrics

● Team Leadership & Development

● Cross-Functional Collaboration

● Stakeholder Support

● Documentation & Training

Professional Experience

Spectrum (formerly Charter Communications), St. Louis, MO March 2017 – Present Senior Manager, Network Operations Analysis (August 2021 to Present) Lead a team of 15 analysts in delivering reporting, dashboard automation, operational analytics, and training initiatives supporting network operations. Drive process improvements that increase accuracy, efficiency, and data literacy while enabling leadership to make data-informed decisions aligned with organizational goals.

● Delivered a successful enterprise Tableau Server migration ahead of schedule, including transitioning 45 manual reports to automated Tableau dashboards, significantly reducing manual effort and improving access to timely data.

● Developed extensive training documentation and led Tableau training sessions for internal and external users, improving user adoption, report accuracy, and overall data literacy.

● Created and maintained a comprehensive team playbook to standardize reporting processes, troubleshooting, escalation paths, and improve team efficiency.

● Implemented automation workflows using SQL and Tableau in partnership with Postgres team to reduce manual data extraction and reporting efforts.

● Built analytical views and reporting structures encompassing service availability, customer outage minutes, and Fiber Cut/Loss of Redundancy metrics, directly supporting network performance goals and risk reduction.

● Led the creation and delivery of quarterly vertical review and monthly customer experience reports, translating complex data into actionable insights for executive decision-making.

● Championed ongoing team development through individualized growth plans, mentoring, and expanded responsibilities, resulting in four analyst promotions and high engagement.

● Achieved 100% completion of key Reporting Team goals including automation, stakeholder self-service dashboards, and team playbook finalization.

● Maintained exceptional organizational and communication skills, providing clarity of direction, aligning team goals with Charter business strategy, and ensuring consistent on-time delivery of quality reports.

● Cultivated a positive, collaborative team culture with strong trust, loyalty, and high employee engagement demonstrated by 90+% participation in engagement surveys.

● Recognized with the 2023 Forever Forward Award for leadership excellence in clarity, collaboration, and execution across challenging priorities.

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Manager, Network Operations Analysis (October 2018 to August 2021)

● Managed an analytics team responsible for reporting, dashboard development, and internal customer support for network operations.

● Partnered with stakeholders to translate business needs into clear, actionable reports and performance metrics.

● Built the NOC Engineer Frontline Scorecard, giving managers a consistent way to measure employee performance for the first time.

● Automated the NOC Performance Dashboard in Tableau, reducing monthly report generation time from 14 hours to 6 hours.

● Supported team performance through coaching, delegation, and process improvements that increased efficiency and reporting quality.

● Worked across departments to improve visibility into operational results and support more informed decision-making. Manager, Business Intelligence (March 2017 to October 2018)

● Led analysts and ETL/report developers in delivering reporting and analytics solutions for Customer Operations leadership.

● Managed business-critical reporting requests and partnered with stakeholders to align deliverables with operational priorities.

● Supported reporting transitions by documenting processes, guiding users through changes, and improving continuity across systems.

● Led the P270 sales data mart conversion, consolidating data from three legacy companies into a unified warehouse and supporting report development in MicroStrategy.

● Helped improve access to reliable business information by coordinating reporting development, validation, and delivery. Altice USA (formerly Suddenlink Communications), St. Louis, MO June 2016 – March 2017 Manager, Business Intelligence and Performance Management

● Led reporting and analysis efforts supporting business operations and performance management.

● Managed a team responsible for delivering recurring and ad hoc reporting, improving data access and supporting decision-making across the organization.

● Partnered with business stakeholders to identify reporting needs, define metrics, and deliver practical solutions.

● Helped improve reporting processes and data quality through better structure, documentation, and team coordination. Suddenlink Communications (formerly Cox Communications), Lubbock, TX June 2007 – June 2016 Manager, Business Operations Reporting and Analysis

● Progressed through escalating roles by delivering critical reporting, executive insights, and strategic analytics support.

● Converted legacy data systems into enterprise platforms, supervising integration and ensuring business continuity.

● Developed and executed planning tools supporting annual budget cycles, customer care, and performance tracking.

● Provided expert consultancy to senior leadership, guiding critical operational decisions through forecasting and KPIs. Education

Bachelor of Science in Business Administration, December 2011 Wayland Baptist University, Lubbock, TX Technical Skills

Databases & Query Tools: PostgreSQL, Oracle, Teradata, TOAD, DBeaver, PG Admin BI & Reporting Tools: SSRS, SAP, MicroStrategy, Tableau, Kiro Productivity & Collaboration: Office 365, JIRA, Chalk, Sharepoint Honors & Awards

Most Valuable Player, Suddenlink Communications

Volunteer of Excellence Award, Girl Scouts of Texas Oklahoma Plains Forever Forward Award, Product and Technology, Charter Communications Page 2 2

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