Customer service data entry call center

Mina Avdyli

Schiller Park, IL ***** **********@*****.*** 224-***-****

Authorized to work in the U.S. for any employer

PROFESSIONAL SUMMARY

Customer service and call center professional with experience assisting customers by phone and email, addressing account questions, resolving concerns, processing orders, and maintaining accurate records. Strong communication, active listening, and problem-solving skills, with experience in mortgage servicing customer support, billing assistance, and SAP CRM / SD / MM.

CORE CUSTOMER SERVICE SKILLS

Inbound & Outbound Calls Mortgage Servicing Support Customer Inquiries & Issue Resolution Account Support Billing Assistance Data Entry SAP CRM / SD / MM Microsoft Office Order Processing Active Listening PROFESSIONAL EXPERIENCE

Customer Service Call Center Representative

Dovenmuehle Mortgage — Lake Zurich, IL Dec 15, 2025 – Present

• Assist mortgage servicing customers by phone with account inquiries and general loan servicing questions.

• Explain account information and help customers understand payments, statements, and available next steps.

• Document customer interactions accurately and direct complex concerns to the appropriate servicing team. Customer Service & Sales Support

United Steel and Fasteners — Schiller Park, IL Aug 2025 – Oct 2025

• Responded to customer and vendor inquiries by phone, email, and in person.

• Prepared customer quotes, processed orders, and maintained accurate records.

• Helped resolve order and shipping issues while coordinating with internal teams. Customer Service / Call Center Representative

NatureScape Lawn Care — Schiller Park, IL Nov 2024 – May 2025

• Handled 50+ inbound customer calls daily, providing quotes and explaining service plans.

• Made outbound account renewal calls and maintained approximately 85% customer retention.

• Documented interactions and updated customer information using SAP CRM. Customer Service / Call Center Representative

Roadside Protect — Itasca, IL Jun 2024 – Oct 2024

• Assisted customers with service questions and billing concerns.

• Achieved 95% first-contact resolution through effective troubleshooting.

• Escalated complex customer concerns as needed.

Customer Service Representative

The Wheel Group — Schiller Park, IL Jul 2022 – Jan 2024

• Processed customer orders by phone and email and assisted with fulfillment questions.

• Used SAP SD/MM for order entry, inventory updates, and customer order support.

• Coordinated LTL freight shipments and prepared shipping and delivery documents. Customer Service & Order Entry Support

Lyneer Staffing (The Bradford Exchange) — Niles, IL Apr 2019 – Jun 2022

• Entered customer mail orders accurately and processed payments confidentially.

• Supported billing and order management teams with accurate recordkeeping. EDUCATION

GED, Triton College — River Grove, IL (1990–1991)

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