Asistente Virtual y Soporte Administrativo E-Moderación
Resume:
THAILESKY SÁNCHEZ
Virtual Assistant Administrative Support Document Management & Coordination
*************@*****.*** • +569********• Quinta normal R.Metropolitana
PROFESSIONAL SUMMARY
Professional with 14+ years of work experience in administrative management, customer service, and process coordination in Chile and Venezuela. Experienced in information organization, document management, request tracking, document preparation, and task coordination, working with multiple stakeholders and managing several requests simultaneously.
Proficient in Microsoft Office, email, SAP, and CRM systems, with experience in telephone and digital customer service, record updating, invoicing, quotations, and process follow-up. Organized, responsible, and self-motivated professional with strong prioritization skills and the ability to maintain accurate and up-to-date information while ensuring requests are followed through to resolution.
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PROFESSIONAL EXPERIENCE
ADMINISTRATIVE INTERN April 2026 – June 2026
UCV — School of History
Managed and organized administrative and institutional documentation, ensuring proper classification, updating, and accessibility.
Prepared memoranda, official letters, and institutional requests.
Received, classified, and processed internal and external correspondence.
Recorded and updated information to maintain organized administrative files and records.
Followed up on internal administrative requests, monitoring the progress of applications and procedures.
Coordinated with different stakeholders to facilitate the processing of requests while maintaining accuracy and confidentiality of information.
SALES & CUSTOMER SERVICE REPRESENTATIVE December 2022 – February 2026
Empresas DMG S.A.
Managed up to 100 customers per day, handling inquiries, gathering information, and coordinating solutions according to customer needs.
Prepared and managed quotations, reviewing product alternatives, pricing, availability, and terms based on each request.
Recorded and updated information in SAP, maintaining data integrity and documentation associated with operations.
Managed invoicing, credit notes, exchanges, and returns, verifying supporting documentation and compliance with established procedures.
Reviewed operational requirements, resource availability, and supplies, following up on requests and necessary coordination for their execution.
Coordinated with different departments to manage requests, resolve issues, and follow up on cases through to resolution.
SALES EXECUTIVE – BCI & ZENIT AUTO INSURANCE May 2022 – August 2022
Atento Chile S.A.
Managed and followed up on customer requests, ensuring continuity of processes through completion.
Validated and updated customer information and documentation required for contracting processes.
Accurately recorded information in corporate systems in accordance with established procedures.
Reviewed customer records and documentation to ensure requests were properly processed.
Coordinated with internal departments to resolve requests and complete processes.
Handled customer information and documentation while ensuring accuracy and confidentiality.
TELEPHONE SALES EXECUTIVE january 2019 – 2021october
Niu Sushi
Managed and followed up on customer requests through telephone and digital channels, ensuring timely responses.
Recorded and updated customer, order, and operational information.
Coordinated with internal teams to ensure the proper execution and follow-up of requests.
Recorded incidents and communicated with customers throughout the resolution process.
Managed documentation related to invoicing, suppliers, and internal processes.
Handled multiple requests in a high-demand environment while maintaining organization and compliance with established procedures.
INDEPENDENT COMMERCIAL ADVISOR may 2015 – 2019 january
Self-Employed
Independently managed administrative and commercial activities from initial request through completion.
Managed and updated customer information and maintained commercial portfolio records.
Prepared and followed up on commercial proposals according to customer needs and requirements.
Coordinated sales, deliveries, and requests with different stakeholders.
Managed and organized documentation related to commercial operations.
Planned and prioritized multiple activities while tracking commitments and outstanding requests.
EDUCATION
Bachelor's Degree in History, Universal History Concentration — In Progress
Universidad Central de Venezuela (UCV)
High School Diploma in Sciences- U.E.P. Lisandro Alvarado
COURSES & CERTIFICATIONS
Customer Service
Customer Service by Phone — LinkedIn Learning
How to Build Customer Loyalty — LinkedIn Learning
How to Work with Angry Customers — LinkedIn Learning
Sales & Commercial Management
Strategic Sales Management Techniques — Adecco
Step-by-Step Sales and Blast Marketing — Udemy
CORE SKILLS
ADMINISTRATIVE & DOCUMENT MANAGEMENT
Document management and organization · Preparation of memoranda, official letters, and correspondence · Record updating and control · Institutional information management · Confidential document handling
PLANNING, COORDINATION & FOLLOW-UP
Task organization and prioritization · Request and procedure tracking · Coordination with internal departments · Pending task management · Handling multiple requests simultaneously · Compliance with procedures and deadlines
EXPENSE MANAGEMENT & QUOTATIONS
Operational budget follow-up · Availability analysis for purchasing supplies and merchandise · Quotation preparation and management · Evaluation of alternatives based on price, quality, and brand · Commercial operations follow-up
COMMUNICATION & CUSTOMER SERVICE
Internal and external request management · Clear and effective communication · Issue resolution and follow-up · Customer support · Handling high-demand environments
SOFTWARE & TOOLS
SAP · CRM · Microsoft Word · Excel · PowerPoint · Retail Pro · Gmail · Outlook · Zoom · Microsoft Teams · Canvas · Bsale · Ctpos · Social Media · Windows · Linux · Avaya · Vicidial
LANGUAGES
Spanish: Native English: Intermediate Portuguese: Basic
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