Remote Customer Support Coordinator

REGINE CONSTANT

REMOTE CUSTOMER SUPPORT COORDINATOR 3 DOTS

Central Florida • 408-***-**** • ****************@*****.*** • US Remote Eligible PROFESSIONAL SUMMARY

Highly organized and personable Customer Support Coordinator with direct experience in travel agency operations, event management, and client coordination. Skilled at responding to client requests across phone and digital platforms, researching resort and itinerary details, tracking deadlines, and managing communications between clients and service vendors. Combines strong problem-solving abilities and Toastmasters-recognized communication skills with a Bachelor of Science degree from CUNY York College. CORE COMPETENCIES & TECHNICAL SKILLS

Travel & Event Coordination: Itinerary Planning, Group Reservations, Vendor Communication, Preference Gathering Client Service & Support: Multi-Channel Communications (Phone/Email/Chat), Routine Issue Resolution, Client Follow-up Administrative & Tech Execution: CRM & Booking Software Navigation, Detailed Record Keeping, Schedule & Deadline Management PROFESSIONAL EXPERIENCE

Liberty Travel Jamaica, NY

Travel & Customer Service Specialist

Assisted clients with travel inquiries, researching hotel, resort, cruise, flight, and excursion options tailored to client preferences. Gathered necessary planning information, organized complex travel itineraries, and confirmed reservation details with travel vendors. Followed up consistently with clients via phone and email to provide timely updates and collect required travel documentation. Event Marketing & Client Engagement Specialist (Contractor) Event & Client Support Coordinator

Coordinated event logistics and client requests, ensuring seamless execution and timely communication throughout the planning process.

Maintained accurate client records, tracked planning deadlines, and answered routine event and booking questions. Liaised between client groups and third-party vendors to verify scheduling, accommodations, and special arrangements. Fit For Life Solutions San Jose, CA

Client Services & Account Coordinator

Provided attentive client support, managing account details, processing client billing, and maintaining positive client relations. Communicated service details and terms clearly, keeping client files meticulously organized in database software. Affirma Rehabilitation San Jose, CA

Administrative & Communications Coordinator

Handled client scheduling, organized administrative records, and managed multi-departmental communications with precision. LEADERSHIP & COMMUNICATION

Toastmasters International

Honored for exceptional verbal communication and active listening, applying these strengths to build immediate trust with clients. EDUCATION

City University of New York (CUNY) – York College Jamaica, NY Bachelor of Science (B.S.)

Regine Constant — Resume Target: 3 Dots

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