Entry-Level Technical Support Hardware Troubleshooting

QUINTIN TERRY

ENTRY-LEVEL TECHNICAL SUPPORT HARDWARE & SYSTEMS TROUBLESHOOTING

Country Club Hills, IL +1-464-***-**** ********@*****.*** PROFESSIONAL SUMMARY

Technical support candidate with hands-on experience testing and troubleshooting specialized DVR, camera/audio, and telecommunications equipment; configuring IP addresses and network settings; and documenting system discrepancies. Google IT Support Professional Certificate holder with a foundation in computer hardware, networking concepts, diagnostic testing, and technical records. Seeking an entry-level technical support, hardware support, or technical operations role.

CORE SKILLS

Hardware & Diagnostics: Specialized equipment troubleshooting, hardware diagnostics, functional testing, discrepancy identification, root-cause troubleshooting Networking & Telecom: IP address and network-setting configuration, networking fundamentals, 5G equipment, telecommunications hardware Documentation & Quality: Technical data entry, test-result documentation, equipment records, inventory tracking, quality-assurance collaboration Systems & Tools: Windows, Linux, macOS, iOS, Microsoft Excel, document-management systems; familiarity with ticketing systems and remote-support concepts PROFESSIONAL EXPERIENCE

Railhead Corporation Chicago, IL Oct 2025 – Mar 2026 Data Entry / Technical Inventory Support / Production Technician

• Tested and validated locomotive DVR systems; documented discrepancies to support troubleshooting.

• Configured IP addresses and network settings on equipment to meet client specifications.

• Ran diagnostic tests on camera and audio systems to verify functionality and identify issues.

• Maintained equipment documentation and inventory records; collaborated with engineering and QA teams.

Trestle Fulfillment Bloomingdale, IL Dec 2024 – Jun 2025 Project Management Associate

• Supported order-picking and shipping operations, prioritizing accuracy and fulfillment requirements.

• Inspected inventory for defects and maintained labeling, tracking, and operational documentation.

• Followed established quality and safety standards in a high-volume environment. AMST Kentucky Trailer Corp Richton Park, IL Sep 2023 – Feb 2024 Medical Trailer Assembler

• Assembled and calibrated specialized medical trailers and checked mechanical/electronic functionality.

• Performed routine maintenance and root-cause troubleshooting on assembly equipment.

• Aligned and fitted high-tolerance components to required equipment standards. Cresco Labs Joliet, IL Mar 2023 – Sep 2023

Material Handler

• Used IT-integrated inventory tracking and FIFO procedures while maintaining accurate digital records.

• Recorded product counts and documented shipment issues to support inventory accuracy. MZI Group Elmhurst, IL Feb 2021 – Mar 2022

Telecommunications Assembly Technician (5G Project) / Delivery Driver / Warehouse Associate

• Assembled and programmed 5G telecommunications units for network-infrastructure projects.

• Staged, loaded, and dispatched technical equipment for field operations; coordinated equipment needs with field personnel.

EDUCATION & CERTIFICATIONS

• Google IT Support Professional Certificate — Google Certificates, Feb 2024

• Audio Engineering Fundamentals — Eric Mantels School of Music, Jun 2024

• High School Diploma — Glenbard North High School, Carol Stream, IL LANGUAGES

English (Native/Fluent) Spanish (Intermediate)

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