Customer Service & Operations Manager

DIXIE MEREEN

Payette, ID ***** +1-208-***-**** ***********@*****.***

Professional Summary

Versatile and motivated professional with expertise in ensuring successful operations through delivery of excellent customer service, accurate data input, and prompt problem resolution. Proven success in enhancing customer satisfaction, ensuring data integrity, and building strong client relationships. Excellent communicator, adept at collaborating with cross-functional teams to achieve optimal results.

Education

Weiser High School Weiser, ID

August 2013 - May 2017

Graduated with HONORS

• FFA Member

• State FFA Degree

• National Honor Society

• Auto shop certificates

• Varsity Sports/Letters

Albertsons Payette, ID

Freight Manager / Overnight Baker

•Department Freight Manager:

-Responsible for keeping an Organized department up to corporate standards.

-Keep records of damaged products and take appropriate matters to get them accredited to the system.

-Responsible for getting invoices and making sure all products were received.

-Responsible for ordering freight, in addition to customer orders, events and daily production items.

-Every 30 days I inventoried the department.

• As a Baker:

- Baked breads, cookies, and pastries, as well as producing fancy desserts.

-Worked with ovens, mixers, slicers, and proofers to bake products that meet the highest quality, freshness, and safety standards.

Subway Payette, ID

Manager

· Led and supervised restaurant operations, ensuring adherence to high standards in food safety, product preparation,and cleanliness.

· Implemented and enforced restaurant safety protocols while maintaining compliance.

· Managed inventory and financial records

· Oversaw staff work schedules and manage the staffing decisions, including recognition and terminations.

· Communicated changes in food preparation guidelines to the staff, ensuring adherence to company protocols.

· Complied with the local and national health and food safety codes.

· Maintained business records in alignment with the SUBWAY® Operations Manual, conducting regular analysis of business records to identify opportunities for sales enhancement. Teleperformance Remote

Licensed Property & Casualty Insurance Agent

· Deliver exceptional customer service by promptly answering incoming calls, addressing members' inquiries, effectively resolving issues, and providing relevant information to ensure high member satisfaction.

· Cultivate strong emotional connections and rapport with members, establishing trust and loyalty through empathetic communication and personalized assistance.

· Demonstrate strong verbal and written communication skills to effectively convey information, clarify doubts, and address concerns while ensuring a positive member experience.

· Operate independently within established guidelines and procedures, showcasing self-motivation, reliability, and the ability to manage tasks efficiently.

· Utilize de-escalation techniques to manage challenging situations, defusing tensions, and resolving conflicts.

· Conduct accurate and efficient data entry tasks, ensuring meticulous recording and maintenance of member information and interactions.

· Held a Property & Casualty (P&C) license and Life and Health Insurance License in Idaho Skills

● Phone etiquette

● Production planning

● Databases

● Member Satisfaction

● Team management

● Microsoft Word

● Search engines

● Insurance Sales & Underwriting

● Front desk

● Attention to detail Filing Mentoring &

Training Shipping & receiving Microsoft

● Problem management

● Recordkeeping

● Cash handling

● Customer service

● Computer literacy

Certifications and Licenses

Life & Health Insurance License

Property & Casualty License

Driver's License

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