Pharmacy Operations Workflow & Records Leader

Page *

ANAM MAHMOOD

Buffalo, NY **********@*****.*** +1-917-***-****

PHARMACY OPERATIONS WORKFLOW & RECORDS TEAM LEADERSHIP PROFESSIONAL SUMMARY

Pharmacy and operations professional with several years of pharmacy technician experience and additional experience in pharmacy billing, administrative support, customer service, records management, and management-related roles. Experienced in supporting prescription workflows, reviewing and entering sensitive information accurately, maintaining organized inventory and records, and helping resolve customer concerns. Brings a detail-focused, service-oriented approach to workflow coordination, issue follow-up, documentation, and collaboration with pharmacy teams. Interested in applying these transferable strengths to logistics and fulfillment operations while continuing to build expertise in delivery and shipping processes. CORE SKILLS

Pharmacy Workflow Support • Prescription Processing • Pharmacy Billing Support • Records & Documentation • Data Accuracy & Confidentiality • Inventory Organization • Customer/Patient Service • Issue Resolution & Follow-up • Team Leadership & Management Support • Administrative Coordination • Process Organization • Cross-functional Communication PROFESSIONAL EXPERIENCE

Pharmacy Billing Specialist Woodmark Pharmacy 2025–2026

• Supported pharmacy billing activities and maintained organized billing records and related documentation.

• Reviewed and entered patient, prescription, and billing information with attention to accuracy and completeness.

• Identified missing or inconsistent information and routed billing questions or discrepancies to the appropriate person.

• Communicated with coworkers to support day-to-day workflow and timely follow-up of administrative tasks. Note: Woodmark responsibilities are phrased from the information previously provided and should be adjusted if any duty does not reflect the work actually performed.

Pharmacy Technician Parkside Chemists Brooklyn, NY May 2018–March 2022

• Received prescriptions and refill requests and checked information for completeness and accuracy.

• Prepared medication orders, prepacked bulk medications, filled prescription bottles, and typed and affixed labels.

• Answered calls and handled routine customer requests, referring medication-related questions to the pharmacist when appropriate.

• Supported organized medication storage, inventory, and secure handling of pharmacy products. Pharmacy Technician Robbins Pharmacy Queens Village, NY September 2019–January 2022

• Supported prescription and refill processing, checked information, prepared medication containers and labels, and assisted with daily workflow.

• Handled routine calls and customer requests, referred medication questions to the pharmacist, and helped maintain organized medication storage.

Pharmacy Technician Phamco Drugs September 2017–August 2020

• Processed prescription and refill requests and prepared medication bottles, labels, and prepacked medications according to pharmacy procedures.

• Provided front-counter and telephone service and supported safe storage, security, and organization of pharmacy inventory. Office Assistant / Secretary / Accounting Administrative Assistant Cricket Wireless 2016–2017

• Maintained records, inventory information, employee timesheets, and business documents with attention to detail.

• Supported bookkeeping and financial reports, managed a multi-line telephone system, and coordinated routine office communications and meetings.

• Used office software and equipment to complete clerical, administrative, and customer-service tasks. Page 2

ANAM MAHMOOD

Independent Health — Supervisor of Logistics and Fulfillment Targeted Resume PROFESSIONAL EXPERIENCE — CONTINUED

Pharmacy Technician Metro Drugs 2011–2016

• Received written prescriptions and refill requests and checked information for completeness and accuracy.

• Prepacked bulk medicines, filled prescription bottles, and typed and affixed medication labels.

• Answered telephone calls and responded to routine customer questions and requests.

• Maintained appropriate medication storage and security and helped customers locate products, referring medication questions to the pharmacist.

Sales Manager / Account Executive Angels (Warehouse) Jamaica, NY 2008–2011

• Supported sales and account-related activities while processing customer payments and balancing service and transaction responsibilities.

• Handled cash, check, credit-card, voucher, and automatic-debit transactions; issued receipts, refunds, credits, and change accurately.

• Provided customer information and worked to resolve complaints professionally. Manager U.S. Consulting Group Inc. 2007–2010

• Supported daily customer-facing operations, answered questions about products and services, and helped maintain an organized service environment.

• Processed payments and issued receipts, refunds, credits, and change while assisting customers and addressing routine concerns. LEADERSHIP & OPERATIONS STRENGTHS

• Prior manager and sales-manager roles provide a foundation in customer issue resolution, operational support, transaction accuracy, and organized day-to-day work.

• Pharmacy experience adds familiarity with prescription workflows, sensitive records, medication handling, inventory organization, and the importance of accurate documentation.

• Prepared to bring a collaborative, dependable, and results-focused approach to team communication, workload organization, exception follow-up, and continuous process improvement.

The resume does not claim direct experience managing delivery routes, drivers, carrier vendors, temperature excursions, or shipping-cost reports because those duties were not established in the information available. EDUCATION

GED / High School Equivalency — completion year not provided LANGUAGES

English • Urdu • Punjabi • Hindi

ADDITIONAL ROLE ALIGNMENT

Relevant strengths for the position include pharmacy technician experience exceeding the four-year requirement, pharmacy workflow and recordkeeping, administrative reporting support, customer-service issue handling, and previous management-related experience. The posting also requires the ability to lift up to 40 lbs; confirm that you can meet this requirement before applying. The employer may assess the associate-degree requirement against its stated substitution policy.

Contact this candidate