Senior QA Lead - Salesforce & Automation

GURLIVE ARORA Cell phone: 416-***-****

ISTQB, CSM, PMI-CAPM

Email: ********@*****.***

Executive Summary:

Professional software quality assurance expert with over 16 years of experience. Highly motivated and efficient with a focus on providing exemplary service to internal and external clients. Excellent organizational, time management and innovative problem-solving skills to constantly meet deadlines, and improve business productivity for all stakeholders. Extremely trustworthy with sensitive and confidential information and tasks. Profound capabilities in implementing Quality Assurance Standards and Testing Methodologies using Use Case Documents, Functional Specifications and Business Requirements.

QA Expertise

Software Quality Assurance, Test Lead, End-to-end Test Lifecycle Management, Team Building, Resource Planning and Forecasting, Resource Management, Cross Browser Testing, Mobile Testing, Automated and Manual Testing Tools, Test Script Development, Data Validation using SQL, Accessibility (AODA), GUI Testing, Jira, Azure, ALM 12.5, Test Plan, DB2, SQL,COTS, Software Development Life Cycle – SDLC (Waterfall and Agile), Automation, Technical Troubleshooting, Risk Mitigation, Cloud applications like Salesforce, Leading-edge Financial Technology, Quality Assurance Standards, Java Applications.

Professional Experience

Project

Multiple Projects

Client

Canada Life, Toronto, ON

Role

Sr. QA Specialist

Duration

March 2022 till present

Worked on End-to-End testing of Constellation and EWMS applications in wealth.

Managed team of QA’s on Salesforce and other projects and other business applications

Reviewed Business Requirements (User Stories), provided detailed Testing effort estimates, created Test Strategy, Test Plan for Salesforce upgrade project from Salesforce Classic to Lightning

Developed test plan, test procedures, status report, defect reports to meet testing needs.

Created User stories in zephyr

Worked on Requirements gathering with business/End to End User

Created test scenarios in Jira/zephyr and mapped with user stories.

Created defects in Jira

Performed functional, DB2 testing

Triaged the defect calls and lead the team

Project

Salesforce and CPQ

Client

Mitel, Toronto, ON

Role

Sr. QA/BA Analyst

Duration

Sep 2021- Feb 2022

This project is for End-to-End validation of Quote to cash functionality such as Opportunities, Product Configurations, Product rules, Price rules, Quotes, Orders and Contracts.

Oversee test plans and testing standards or procedures; as well as test script creation and execution during application implementation or upgrades in UAT and production

Participate in application upgrades, implementation, integration and testing

Leading the revamp of delivery model for the entire IT tool change to the SAFe model

Interact with sales, Finance and 3rd party sales partner team to understand the most pressing issue leading to low efficiency of sales

Created use cases using jira

Worked with Mitel Mi-Collab, SAFe methodology, SAP callidus CPQ, Salesforce, Docu-sign

Project

Worked on foreign exchange university applications

Client

CIBC, Toronto, ON

Role

Senior QA lead (AODA)

Duration

Dec 2020 till Sep 2021

Managed team of 6 Resources offshore/onsite.

Created Test plan, Functional documents.

Coordinating the QA Execution and Effort with the team and ensuring the QA Velocity is met.

Used CCA, NVDA and AXE tools

Daily Client reporting on QA Execution Status.

Risk Management and Pro-active measures to mitigate.

Provided Test estimates for projects.

Working on End-to-End large complex testing on Web based application

Project

Worked on CRIMS –Charles River investment management System

Client

BMO Toronto, ON

Role

Sr.QA Analyst

Duration

May 2018 till June 2020

Created test cases to cover the business requirements, analyzed the coverage of requirements by creating a Traceability Matrix and conducted several reviews with business to sign off test cases.

Coordinating the QA Execution and Effort with the team and ensuring the QA Velocity is met.

Daily Client reporting on QA Execution Status.

Risk Management and Pro-active measures to mitigate.

Prepared Test data for test execution.

Conducted a complete assessment of teams, processes, and environment; defined issues and risks; and oversaw the design and introduction of tools, processes and best practices across testing life cycle to improve throughput, communication and on-time delivery of projects in an Agile development environment.

Used SQL to retrieve data from database

Project

Worked on multiple Projects (Sales and Service Portal, UTE-Activations lead, hardware upgrade, Price Plan changes, LDAP/CARE AND Retail/Rogers.com/Fido.ca)

Client

Rogers, Toronto, ON

Role

QA lead/Sr.QA Analyst.

Duration

Nov 2012 till March 2018

Responsibilities:

Attended Daily Scrum meetings and involved in estimates for stories from a QA perspective during the Iteration planning sessions.

Performed ETL Testing.

Worked on Active Directory LDAP (j explorer) by Updating, Adding, Deleting Records in LDAP from front end for User Management access and Used SQL Queries to retrieve data from database.

Performed Black Box Testing, Regression testing, and Functional testing

Extensively worked in Jira

Project

Point of sale transaction

Client

AJB, Toronto, ON

Role

QA Lead

Duration

Feb 2012 to Sep 2012

Project

Locked-In Accounts

Client

IFDS, Toronto, ON

Role

Senior QA Analyst

Duration

May 2010 to Dec 2011

Project

GBS (Global Boarding System)

Client

Global Payments, Toronto, ON

Role

Senior QA Analyst

Duration

April 2009 to April 2010

Education

Post Graduate diploma in Computer Applications

ISTQB certified

Master's in science

Scrum Master Certified

Certified associate in project management

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