Customer Operations & Problem-Solving Consultant

STEPHANIE CLARK

*** ******* **. •Fort Washington MD 20744• 240-***-****

******************@*****.***

I am Actively seeking a position where I can optimize my problem-solving and organizational skills to contribute to increase the company’s satisfaction. I have Strong multitasking skills and fast learning ability ensure quick contribution to your team. EXPERIENCE

MARCH 2019- PRESENT

BUSINESS OPERATIONS CONSULTANT, SAFO DESIGNES

Guide operations team on business operations and problem solving skills Process and translate the company challenges into technical solutions. Facilitate process development initiatives to achieve the object of the business goals. Identify opportunities for improved operational performance at the organizational level. Conduct business operational assessments and deliver recommendations for improvements. Develop business plan to meet customer needs and company goals. Provide consultation to management and leaders for operational effectiveness. Assist in development of project plan and schedule to achieve project goals. Identify and resolve business risks/issues in a timely manner. Maintain operation documentation for reference purposes. Provide recommendations on business process improvements and best practices. Conduct training to internal team on business processes. JANUARY 2016 – MARCH 2019

SALES REPENSENTIVE, CONVERGYS

Probe for understanding, use decision supporting tools and resources to appropriately provide resolution to the customer, listen attentively to the customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer Greeted customers in a courteous, friendly, and professional manner.

FEBURARY 2001 – JANUARY 2016

CUSTOMER SERVICE ASSOCIATE, AMTRAK

Responded to customer inquiries, package and mail company ID cards, and answered phones. EDUCATION

JANUARY 1992

ASSOCIATES DEGREE, PRINCE GEORGES COUNTY COMMUINTY COLLEGE MAY 1990

HIGH SCHOOL DIPLOMA, WOODBRIDGE SENIOR HIGH SCHOOL. SKILLS

• Microsoft Office

• SharePoint

• Knowledge Retention

• Flexibility& Adaptability

• Problem-solving and strategic planning

ability

• Analytical skills

• The ability to cope with pressure and

challenges

• Attention to Detail and Organization

• Clear and Effective Communication

• Time Management

• Interpersonal and communication

skills, both oral and written

• Creativity and innovation

• Commercial awareness and

understanding of business

environments.

• Conflict Resolution

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