Operations & Data Analyst

GENEVIEVE FREDRICKSON

Memphis, TN ***** • 901-***-**** • *********.***********@*****.***

PROFESSIONAL SUMMARY

Versatile, results-driven Operations & Data Analyst with extensive experience leveraging automated workflows, low- code application development, and systems integration to optimize high-volume operations. Proven track record of designing end-to-end data capture tools, interactive dashboards, and process automation across complex environments. Recognized for bridging technical solutions with operational workflows, improving accuracy, and driving organizational compliance.

CORE COMPETENCIES & TECHNICAL SKILLS

Data Analytics & Reporting: Interactive Dashboarding, Data Capture Design, KPI Tracking, Process Optimization Applications & Low-Code Dev: Power Apps, Power

Automate, Power BI, SharePoint Platform Management Operational Leadership: Cross-Functional Coordination, Project Management, Operational Compliance

Office & Technical Tools: Advanced Excel, RADAR, KIAC, As- Built Technical Mapping, Adobe Creative Cloud

PROFESSIONAL EXPERIENCE

FedEx Express Senior Trace Representative Memphis, TN April 2022 – May 2026 Data System Architecture: Designed and deployed custom data capture applications utilizing Microsoft Power Apps, Power Automate, and SharePoint to collect operational metrics and automate productivity reporting. Dashboard & Visual Analytics: Built interactive Power BI dashboards to publish actionable performance recaps for management decision-making.

Process Improvement: Redesigned operational workflows and archived all standardized procedures into a custom central web platform, eliminating process bottlenecks and improving team alignment. Operational Recognition: Awarded the "Purple Passion" Award for streamlining Overgoods operations, increasing traceability, and ensuring strict adherence to compliance standards. FedEx Express Input Team Leader Memphis, TN October 2021 – April 2022 Operational Supervision: Directed daily operations and workflow execution for a team of 15+ personnel, serving as Load Captain to monitor team performance during critical processing periods. Cross-Functional Coordination: Synchronized activities between Staging, Input, and Audit teams to prevent operational delays and ensure continuous package flow.

Process Training: Developed standardized training materials and onboarded incoming staff on evolving operational systems, safety protocols, and workflow adjustments. ABLinks Network Technician Chicagoland Area, IL February 2018 – May 2020 Executed low-voltage and high-density fiber network cabling installations (Single/Multi-mode OM1–OM4) across commercial, industrial, and institutional facilities. Designed accurate "as-built" diagrams and network mapping to ensure proper long-term infrastructure maintenance and client compliance.

Fry's Electronics Receiving Supervisor Downers Grove, IL March 2017 – March 2018 Oversaw freight intake, distribution logging, and inventory auditing to resolve stock discrepancies across large datasets while maintaining Bill of Lading (BOL) documentation. EDUCATION & PROFESSIONAL DEVELOPMENT

Leadership Development Program (AIM 2.0) FedEx Express Coursework in Computer Science (Focus on Networking) College of DuPage, Glen Ellyn, IL High School Diploma Bolingbrook High School, Bolingbrook, IL Genevieve Fredrickson — Resume Page 1 of 1

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