Remote Customer Service & Legal/Insurance Admin

PATRICIA QUILLEN PARVIN

REMOTE CUSTOMER SERVICE & ADMINISTRATIVE PROFESSIONAL

Brandon, Mississippi 39047 **********@*****.***

PROFESSIONAL SUMMARY

Personable and dependable former small-business owner and legal secretary returning to the workforce for a remote position. Offers extensive experience serving clients, managing confidential information, organizing office responsibilities, and communicating clearly with people from all backgrounds. Self-directed, trustworthy, and comfortable working independently.

CORE STRENGTHS

Customer Service • Telephone & Email Communication • Relationship Building • Office Administration • Recordkeeping • Confidentiality • Scheduling • Problem Solving • Independent Work

PROFESSIONAL EXPERIENCE

Agent / Proprietor Bruce Insurance Agency 1978–1998

•Owned and operated an independent insurance agency, overseeing daily business operations and client service.

•Built trusted relationships by listening carefully, answering questions, and helping clients understand available insurance options.

•Managed applications, renewals, correspondence, records, and other detail-sensitive administrative responsibilities.

•Communicated with clients and insurance representatives while protecting confidential personal and policy information.

Legal Secretary Wright & Martin Law Offices 2005–2008

•Supported attorneys with correspondence, document preparation, file organization, scheduling, and general office administration.

•Handled telephone calls and client communications with professionalism, tact, and discretion.

•Maintained organized, confidential legal records and helped keep office matters moving efficiently.

EDUCATION

Associate Degree in Art Education Northwest Mississippi Community College 1975

Bruce High School Diploma, 1973

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