Customer Service Representative - Tech Support
Resume:
Raquel Edwards
Customer Service Representative
Las Vegas, Nevada, United States
***************@*****.***
WORK EXPERIENCE
June 2026-October 2026
Video surveillance operations
Motorola Solutions
Las Vegas, Nevada, United States
Video operation surveillance, job required me to dispatch to police for obvious crimes in the world December 2024-July 2025
Customer Service Representative
Quickbooks Online
• • Provided 100% customer service to every customer
• • Provided help to customers who had payment issues tech issues and ordering products from our website
• • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
December 2021-June 2023
Customer Service Representative
New American Funding
• As a customer service representative with the company the job title was to transfer member to loan agents to help members buy a home
August 2018-August 2021
TECH SUPPORT
TELUS International
• I Am a Technical Support Agent that assist customer with Troubleshooting Cellular Devices when they cant seem to figure out the issue also I assist With the step by step sign up of Google Fi while using Multiple Tools /multi tasking the whole time and providing 100 % Customer Service to each and every Customer June 2016-May 2018
Technical Support
Asurion Insurance
• Work as a customer service representative to provide each and every customer with 100 percent customer . also assisted customer with insurance needs on there cell device or computer by leading the Customer step by step trough a process to correct the issue while multitasking the whole time October 2014-March 2016
Customer Service Representative
united health care
• • I'm a professional customer service representative providing accurate information to all the members about there medications also l assist the providers and pharmacies with member medication, billing matters and insurance coverage .I provide 100% excellent customer service to each and Evey member
• • The biggest impact is becoming a mentor I love helping others in time of need May 2012-October 2013
MANAGER
Bahama Mama
• • In charge of opening and closing the shop excellent customer service skills provided
• • I was a sales person for about 2/3 months then became manager for the store January 2012-May 2012
Phone rep
apac
• Out source company for medco/express scripts .Taking calls from doctors office, pharmacies, health care facilities and patient in regards to coverage benefits on prescription medications EDUCATION
-2005
high school
western high school
SKILLS
Field Sales Computer Operations Customer Support/Service Telecommunications Hospitality and Tourism Sales Management Microsoft Office Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Social Media Microsoft Active Directory Salesforce.com Network Support HIPAA (Health Insurance Portability and Accountability Act) Technical Support Customer Relations Telemarketing Channel Support Operating Systems Customer Relationship Management (CRM) Systems Software Administration Microsoft Windows Operating System Sales Banking Services Insurance Sales Sales Prospecting Credit and Collections Negotiation Skills Data Entry English Language Call Centers Team Lead/Manager Finance Organizational Skills Marketing Time Management Investment Services Help Desk Identify Issues Analysis Skills Government Administrative Support Business-to-Business (B2B) Online Chat Computer Skills Short Messaging Service (SMS) Small Business Local Area Network (LAN) Training/Teaching Communication Skills Customer Service Management Typing Microsoft Product Family Inside Sales Financial Services Medical Terminology Healthcare Billing Business Development Computer Networks Lead Generation Sales Qualification Accounting Desktop Administration Performance Metrics Website Management Call Volume Multitasking Insurance Mentoring Medications Retail Management Store Opening Store Closing Outsourcing Medical Office Prescription Drugs Scripting (Scripting Languages) Patient Care Health Insurance Life Insurance CERTIFICATIONS
Life & Health Insurance License
Life Insurance License
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate