Retail Operations & Assistant Management

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ROSHAUN LUELLEN

Horn Lake, MS 901-***-**** *********@*****.***

SUMMARY

Dedicated and customer-focused professional with proven experience in retail operations, management, and client service. Skilled in training and motivating employees, improving customer satisfaction, and maintaining operational excellence. Known for upholding business standards, promoting teamwork, and delivering results in fast-paced environments.

SKILLS

• Customer Service & Client Relations

• Cash Handling & Money Management

• POS System Operations

• Team Collaboration

• Staff Training & Leadership

• Conflict Resolution & Problem Solving

• Communication (Oral & Written)

• Front Office & Administrative Support

EXPERIENCE

Cashier / HBA Receiving Clerk 07/2014 to Current

SuperLo Foods

• Deliver exceptional customer service through efficient sales and transaction processing.

• Accurately collect and balance cash, checks, and electronic payments at shift end.

• Assist with stocking and inventory for health, beauty, and accessory (HBA) items.

• Maintain accuracy and accountability in cash drawer and daily reports.

• Provide support to new employees through training on customer service and register operations. Assistant Manager 05/2013 to 05/2014

Zaxby’s

• Supervised and coordinated shifts of 15–25 employees to ensure operational excellence.

• Managed opening and closing procedures, including cash reconciliation and inventory.

• Assisted with employee training, scheduling, and performance evaluations.

• Supported the General Manager in meeting daily and weekly business goals.

• Trained to assume General Manager responsibilities. Shift Lead 07/2010 to 01/2012

Lenny’s Sub Shop

• Supervised daily operations and ensured exceptional customer service.

• Prepared and served orders with accuracy and efficiency.

• Handled financial duties, including nightly register reconciliation and bank deposits.

• Maintained cleanliness and inventory of the dining and prep areas.

• Opened and closed store while ensuring adherence to company standards. 2

EDUCATION

Bachelor of Professional Studies, Organizational Leadership 05/2016 University of Memphis Memphis, Tennessee

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