Warehouse Operations & Logistics Manager

Gerold L. Cantu

Oklahoma City, OK Phone: 806-***-**** Email: ******************@*****.***

Professional Summary

Operations and logistics professional with extensive experience in multi-site delivery coordination, warehouse auditing, and process improvement. Proven ability to ensure compliance, improve customer satisfaction, and lead teams in fast-paced environments. Bilingual and detail-oriented with a strong background in quality assurance and customer-facing operations.

Professional Experience

Warehouse Process Auditor – Bob Mills Furniture (April 2024 – March 2026)

• Conducted daily audits of customer pickup processes to ensure compliance and a seamless customer experience

• Evaluated warehouse and sales staff performance, identifying gaps and reinforcing standards

• Audited operations across 12 retail locations in Texas, Oklahoma, and Kansas

• Reviewed delivery preparation processes to improve accuracy and success rates

• Identified inefficiencies and implemented corrective actions

• Partnered with store leadership to standardize processes across locations

Third-Party Logistics Delivery Manager – Speedy Delivery LLC (August 2015 – April 2024)

• Managed daily delivery operations across 7 store locations with up to 24 trucks and teams

• Oversaw end-to-end delivery processes ensuring timely and accurate service

• Maintained high customer satisfaction by resolving issues quickly

• Served as liaison between customers, contractors, and partners

• Trained and mentored managers and delivery personnel

• Assisted with loading/unloading and scheduling

• Performed data entry and invoice processing

Night Supervisor – Texas Positive Energy (2013 – 2015)

• Transferred water between drilling pads

• Flowback

• Removed water from oil tank batteries

Account Manager – Aaron’s Rent to Own (2013 – 2015)

• Collections, delivery and sales

Warehouse Manager – Ashley’s Furniture (2011 – 2012)

• Oversaw daily operations of the warehouse

• Receiving, prepping furniture for next day delivery

• Supervised routes for the successful delivery of furniture to customers

• Managed inventory and customer pickups

Assistant Warehouse Manager – Ashley’s Furniture (2010 – 2011)

• Oversaw daily operations of the warehouse

• Receiving, scanning, CPU training

• Traveled to Hobbs to oversee the warehouse and delivery teams

Core Skills

• Bilingual (English/Spanish)

• Microsoft Office Suite

• Data Entry & Documentation Accuracy

• Logistics & Warehouse Operations

• Process Auditing & Quality Assurance

• Customer Service & Issue Resolution

• Team Leadership & Training

• Time Management & Deadlines

• Problem Solving

• Veteran – disciplined and reliable

Education

High School Diploma

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