Administrative Communications Specialist

Michelle Gere

****.********@*****.*** • Foxborough, MA 02035 • 774-***-****

Administrative Communications

Specialist

Organized and dependable office administrator with experience supporting daily office operations in structured, professional environments. Strong communicator with a proven ability to manage administrative tasks, coordinate office needs, maintain accurate records, and support staff while ensuring smooth day-to-day operations.

● Proficient in Microsoft Office

● Front Desk Support

● Professional Communication

(Phone, Email, In-Person

● Scheduling, coordination,

and calendar support

● Strong Attention to Detail

● Successfully Manages

Time Efficiently

● Strong Organizational

and Problem solving

skills

Career Experience

Progressive Insurance, Canton, MA 4/2023 to 12/2025 Claims Administrative Support Specialist

Ensured all essential administrative functions run smoothly. Interacted with customers and medical professionals by phone or in person.

● Provided high level administrative support in a fast-paced, professional office environment to resolve claims and documentation needs

● Managed documentation, data entry and record maintenance with exceptional accuracy Communicated professionally with internal teams

● Coordinated daily office operations including scheduling, documentation, and follow-up to meet deadlines efficiently

● Communicated professionally with internal teams and external stakeholders to facilitate smooth claims handling

● Utilized multiple systems to access police reports and RMV information to support claims investigations

● Able to quickly and accurately complete daily tasks assigned by managers

● Ability to multitask and quickly switch duties

● Broke down attorney demands for injury claims handlers

● Sent out appropriate paperwork to customers who are unable to make it into the office

…continued…

Michelle Gere

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Rodman Ford Sales Inc., Foxboro, MA 6/2020 to 4/2023 Sales Receptionist

Interacted with all visitors and callers with an exceptionally friendly demeanor to ensure a positive impression of the dealership.

● Excellent communication, interpersonal and managerial skills

● Effectively utilizes the dealership’s computer system

● Operates a multi-line telephone system, routing calls promptly and accurately

● Collaborates with the accounting department; process customer deposits via CDK Global

● Notifies sales department of vehicle inquiries

● Schedules customer appointments and test drives for the sales department

● Knowledgeably answers frequently asked questions from customers

● Knowledge of various software programs, including CDK Global WPRI 12-Eyewitness News, East Providence, RI 2/2016 to 11/2019 Associate Producer & Web Content Producer

Wrote and produced timely, accurate newscasts and web content within limited time constraints. Responsible for contributing story ideas, writing energetic and memorable newscast scripts as well as engaging digital content to target audiences.

● With a passion for storytelling, balanced news and feature content to create compelling newscasts

● Skilled in live coverage of breaking news

● Organized the orientation of live coverage of Hurricane Dorian on a tight deadline

● Collaborated with colleagues to frequently update online content to reflect solid decisions during breaking news situations

● Interacted with viewers and other users on social media sites via Social News Desk. New England Cable News (NECN), Newton, MA 12/2012 to 2/2016 News Writer & Production Assistant

Leveraged web content expertise when identifying the best video and soundbites and headlines. Teamed with staff editors to maximize use of video and ensure accuracy. Managed the assignment desk, co-managed story developments and breaking news segments. Regularly wrote and produced scripts, applied best judgment when researching and collecting supporting materials. Ran the teleprompter and occasionally assisted with Chyron operations.

● Assisted with extensive coverage of the Sandy Hook tragedy, Whitey Bulger’s arrest, and the Boston Marathon bombing

Michelle Gere

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● Promoted from Intern to News Writer

Education

Bachelor of Arts in Communications, Cum Laude, Curry College (2012) Ithaca College Los Angeles Internship Program, Los Angeles, CA (2011) Technological Proficiencies

• Anvato •Microsoft Office Suite • ENPS • Chyron • Lakana •WordPress • Bitcentral • iNews • Social News Desk •Apple and Windows Operating System Proficiency •CDK Global Drive • Hubspot

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