Salesforce Program Manager
Resume:
LEADERS EXCELLENCE AT
HARVARD SQUARE
Member of Leaders Excellence (MLE )
at Harvard Square
CONTACT
******.********@*****.***
Pune, Maharashatra
EDUCATION
Executive Program - Senior
Management Programme
General & Business Management
Indian Institute of Management -
Ahmedabad
June 2019 - June 2020
SKILLS
Project & Program Strategy
UX and UI Design - Collaboration
with cross-functional teams
SAFe Agile Product Development
Product & Program Management
Features Prioritizing
CERTIFICATIONS
SAFe Agilist
Scrum Master, CSP, CSPO Global
Global Certified Product Manager
WORK EXPERIENCE
Salesforce Sr. Program Manager & CoE Head
VOIS (Vodafone Intelligent Solutions)
June 2016 - Nov 2025 / Pune, India
Spearheaded growth of the Salesforce practice for Vodafone Enterprise, acquiring 5,000 new B2B customers in Europe and the UK in the first year.
Led the development of Salesforce SaaS products, delivering detailed product requirements that directly contributed to €20M in annual revenue by collaborating with customers, data analysts, and cross- functional stakeholders.
Drove a 15% year-over-year growth in Vodafone UK Enterprise sales by implementing targeted digital solutions and services. Generated a 20% increase in business value for Vodafone Enterprise through collaboration with multiple product management teams and Squads.
Led cross-functional teams of up to 10 members through Agile project stages, enhancing self-organization and achieving successful project delivery on time and within budget.
Championed the creation of Agile transformation roadmaps with C-level executives, driving a 25% increase in project efficiency. Led a global talent acquisition team, enhancing Salesforce talent retention and scaling the team from 50 to over 400, including developers, testers, architects, and designers. Salesforce CoE Developed and validated innovative strategies for SFDC global delivery, driving 20% growth in multiple European markets while effectively managing P&L.
Led Vodafone Spain's migration to Salesforce, enhancing cost efficiency and automating marketing processes, while managing a $1M P&L. Managed the Salesforce migration to Lightning in 20+ European countries, resulting in improved user engagement and reduced processing times.
Co-managed and built Sales global chassis for Vodafone Spain and UK market and generated €10 M revenue for our European regions. Launched 10+ Marketing Cloud dashboards for European markets, providing key metrics that improved campaign performance and influenced strategic decision-making by cross-functional teams. Led new business initiatives that streamlined the onboarding process, reducing time from initiation to completion by 30%, while maintaining profit margins above 20%.
SAFe Agile Program Manager / Salesforce Sr. Program Manager NILESH DALVI
Project Manager (SAFe Agile Project Manager)
IBM India Pvt Ltd
June 2004 - June 2016 / Pune, India
Delivered strategic insights and project requirements to C-level executives and stakeholders, resulting in a 20% improvement in clarity of project goals and on-time delivery for a team managing 15+ projects. Successfully managed a $5M+ annual budget, optimizing resource allocation and reducing costs by 15%.
Collaborated with 5 PMs and engineers to define product strategy, enhancing product alignment and boosting delivery efficiency by 20%. Managed 10+ software development projects, implementing quality control measures that led to 95% of projects completed on time within defined scope.
Managed a cross-functional team of 8 while overseeing project timelines and ensuring adherence to Scrum methodologies, resulting in regular delivery of features every 2 weeks.
Served as the primary contact for a team of 45, providing weekly project updates to 5 key stakeholders and utilizing Jira for tracking expectations. Led a team of 10 Agile project members, improving communication and collaboration by implementing weekly stand-ups and bi-weekly planning sessions.
Identified and resolved project delivery delays and communication challenges, leading to a 25% reduction in response time for cross- functional team queries and implementation of feedback loops to improve adaptability.
Led a team of 15-25 through multiple project stages, promoting self- organization and achieving successful delivery of 10+ projects on time.
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