Apple iOS Tech Support & CDL Driver
Resume:
CAROL LOGAN
SKILLS
Customer Support
Technical Service Tools
• Customer service
• Customer support
• Customer retention
• Call handling
• Escalation management
• Technical support
• Salesforce
• Typing
• Ios troubleshooting
• Case documentation
CERTIFICATIONS
Tanker endorsement, CDL, Driver's
License, Air Brake Endorsement, CDL A,
X Endorsement
SKILLS
English
ADDITIONAL INFORMATION
Graduated 1983-Luthern Christian
School - Lancaster Ca
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3 years College- legal specialist and
Real Estate
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Tech Support Agent with Apple iOS and device troubleshooting experience across inbound calls, outbound follow-up, and customer email support. Resolves product issues through screen sharing, guided troubleshooting, and clear communication with customers in a remote support setting. Builds trust through steady service and customer retention-focused support.
WORK EXPERIENCE
September 2025 - Current
Truck Driver Geathers Trucking, Tallahassee, FL
September 2023 - May 2025
Tech Support Agent Concentrix INC, Michigan
July 2020 - July 2022
Truck Driver Big Chief Trucking, Tallahassee, FL
December 2019 - July 2020
Truck Driver (OTR) owner BH Logistics
September 2019 - November 2019
Truck Driver Class A US 1 Logistics, Staunton, IL
May 2019 - September 2019
Truck Driver Class A Forward Air, Groveport, OH
Operated long-haul trucks to transport goods across multiple states efficiently.
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Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
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Maintained accurate logbooks detailing driving hours and cargo loads for regulatory adherence.
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Collaborated with dispatchers to optimize delivery routes, reducing transit times effectively.
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• Apple Tech Support project
• Inbound calls for IOS and any apple product
• Outbound calls for troubleshooting steps
• Email customers
• Truck Driver delivering cut lumber/flatbed to job sites
• Customer service at shipping and receiving point
• Government Log keeping daily
• Pre trip inspections for safety
• Otr flatbed
• Dot logs and regulations
• Strap chain tarp loads
• Conventional tractor w flatbed 48'
• Otr reefer
• Drop n hook otr van air freight
CONTACT
Inverness, FL 34452
**************@*****.***
April 2019 - May 2019
Straight Truck Driver Expediter Services, Southaven, MS June 2017 - April 2019
Work from Home Customer Service Representative Teleperformance, Salt Lake City, UT
September 2016 - June 2017
At home agent TTECH HOLDINGS
2008 - 2016
Owner Operator GIRL POWERED TRUCKING
• Straight truck otr custom critical
• 26'
• Apple Tech Support
• Mac T1 supervisor
• Customer satisfaction/retention
• Online screen share to help guide customers
• Worked on all Apple related products
DUTIES: answering inbound calls for CHSA and FSA accounts. Billing, account info such as amount of direct deposit into the FSA OR CHSA accounts, uploading medical document and hippo trained.
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DUTIES: Following Government guidelines, Safety, Customer Service, Logs, Loading and Unloading flatbed.
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EDUCATION
Associate in Exceptional Customer Service
MTI BUSINESS COLLEGE, Sacramento, CA
High school diploma or GED
Contact this candidate