Assistant Manager with 13 Years Hospitality

Rosa Estrada Fernandez

Mesa, AZ ***** +1-480-***-**** **************@*****.***

Professional summary

Results-driven assistant manager with 13 years of experience in the hospitality and service industry, specializing in team management and customer service. Proven ability to lead and train staff, ensuring high standards of service and operational efficiency. Skilled in communication and delegation, with a strong background in maintaining customer satisfaction and overseeing daily operations. Bilingual in Spanish and English, enhancing customer interactions and team collaboration.

Work experience

Assistant Manager

Filibertos Mesa, AZ

March 2015 to Present

• Supervised daily front-of-house and kitchen operations, coordinating cashiers, cooks, and prep staff to maintain smooth service flow, accurate orders, and consistent food quality during busy shifts.

• Operated registers as a lead cashier, handling cash, card, and other payment methods, balancing drawers, and resolving basic transaction issues while maintaining a friendly, efficient customer experience.

• Performed cooking and food prep duties, following portion guidelines and safety procedures, organizing prep stations, and supporting line cooks to keep menu items stocked and orders moving on time.

• Completed routine maintenance and cleaning tasks, inspecting dining, kitchen, and restroom areas, addressing minor issues, and escalating larger repairs to keep the facility safe, clean, and presentable for guests.

• Trained new team members on cashier procedures, basic prep and cleaning standards, and customer service expectations, answering questions on the floor and modeling consistent, professional behavior during shifts. Cashier

Pollo loko Mesa, AZ

April 2024 to November 2025

• Operated cash register to process customer purchases accurately, handling cash, credit, and debit transactions while following store policies for payments, returns, and exchanges.

• Greeted customers promptly, answered questions about menu items and promotions, and provided friendly, efficient service to support a positive guest experience and repeat business.

• Maintained an organized, clean checkout area by restocking bags and receipt paper, wiping counters, and monitoring surrounding areas for spills, trash, or safety concerns.

• Collaborated with cooks and prep staff to coordinate order flow, verify order accuracy, and communicate special requests or issues to keep service running smoothly during busy periods.

• Assisted with closing procedures by counting drawers, organizing receipts, securing cash, and preparing the front counter area for the next shift in alignment with company standards. House cleaning

Matty's house cleaning Mesa, AZ

June 2013 to October 2015

• Performed detailed cleaning of residential homes, offices, and gyms, thoroughly sanitizing high-touch surfaces, restrooms, and common areas to maintain a clean, orderly, and welcoming environment for occupants and visitors.

• Completed routine maintenance cleaning tasks such as dusting, sweeping, mopping, and trash removal, following established checklists to ensure consistent quality and adherence to client expectations and schedules.

• Cleaned kitchens, breakrooms, and fitness areas with attention to hygiene standards, including wiping equipment, disinfecting counters, and organizing supplies to support safe, comfortable use of shared spaces.

• Used appropriate cleaning methods and products for different surfaces and materials, protecting finishes while removing dirt, stains, and buildup in living areas, offices, restrooms, and high-traffic zones.

• Coordinated cleaning priorities with clients or supervisors, communicating special requests or issues and adjusting daily tasks to meet changing needs across multiple properties and facility types. Education

High school

Dobson High School

Upper secondary education

Skills

Multi-line phone systems Customer service Supervising experience Staff scheduling Communication skills Night audit Team management Inventory management Sanitation procedures Delegation Front desk Training & development Cash handling Interpersonal skills Leadership Point of Sale (POS) systems Languages

Spanish

English

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