Network Operations & Data Center Engineer

AGUER KUIR

Kansas City, MO ***** 816-***-**** ******.****@*****.***

PROFESSIONAL SUMMARY

Network and Data Center Operations professional with 9+ years of experience supporting enterprise, carrier, and hyperscale environments. Experienced in troubleshooting complex network issues, maintaining high-availability services, and supporting fiber and data center infrastructure. Skilled with Cisco, Juniper, Arista, Nokia, Calix, and Adtran technologies, with a strong track record of resolving outages, improving network performance, and collaborating across teams to deliver reliable service.

CORE SKILLS

Network Operations Center (NOC) Support

Data Center Operations & Infrastructure

MPLS, BGP, OSPF, EIGRP, IS-IS, VPN, SD-WAN

Cisco, Juniper, Arista, Nokia, Calix, Adtran

Fiber Networks, PON, OTDR, InfiniBand

IPv4/IPv6, Metro Ethernet, DIA

ServiceNow, SolarWinds, Netcool, Wireshark

Python, Ansible, Jenkins

Incident Response & Root Cause Analysis

Vendor Coordination & SLA Management

PROFESSIONAL EXPERIENCE

Brightspeed Broadband Network Engineer II

March 2026 – Present

Support and troubleshoot fiber broadband networks and transport systems.

Maintain and troubleshoot Calix E7-2, C7, E9 ASM, Adtran TA5000/3000, and Evolve platforms.

Diagnose PON issues, fiber impairments, service degradations, and customer-impacting outages.

Coordinate vendor support, hardware replacements, and field testing activities.

Document findings and resolutions to ensure timely service restoration and SLA compliance.

Meta (via Resource Logistics) NetOps / Break-Fix Engineer

October 2025 – February 2026

Supported production AI data center infrastructure and critical network operations.

Performed hardware replacements and break-fix support on compute and network equipment.

Worked with 200G, 400G, and 800G InfiniBand environments.

Conducted fiber validation, testing, and troubleshooting while following strict operational and safety procedures.

Lumen Technologies Enterprise Network Operations Technician II

August 2021 – October 2025

Monitored and supported enterprise customer networks in a 24/7 operations environment.

Troubleshot Layer 2 and Layer 3 issues involving MPLS, VPN, Metro Ethernet, SD-WAN, BGP, and IPv6 services.

Used ServiceNow, SolarWinds, Netcool, and Wireshark for monitoring and incident management.

Supported Cisco, Juniper, Nokia, and Meraki network platforms.

Assisted with automation and operational efficiency initiatives using Python, Ansible, and Jenkins.

CenturyLink Enterprise Network Operations Technician I–III

September 2018 – December 2019

Provided network monitoring, troubleshooting, and carrier coordination for enterprise services.

Supported routing, switching, MPLS, and Metro Ethernet environments.

Worked closely with customers and internal teams to resolve service-impacting issues.

Walmart (Contract) Network Administrator / Cisco CME Engineer

December 2019 – May 2020

Assisted with the migration of Cisco CME to CUCM across more than 4,000 locations.

Supported SIP, SRST, VoIP deployments, testing, and post-migration validation.

EDUCATION

Associate in applied science – Cisco Network Emphasis

Metropolitan Community College, Kansas City

Bachelor of Science in Information & Computer Science (In Progress)

Park University

CERTIFICATIONS

CCNA

Microsoft Azure Fundamentals (AZ-900)

Google Cloud Professional (GCP)

NVIDIA AI Infrastructure and Operations Fundamentals

CompTIA IT Fundamentals

TECHNOLOGIES

Cisco IOS/NX-OS • Juniper Junos • Arista EOS • Nokia SR OS • Calix E7/C7 • Adtran TA5000 • MPLS • BGP • OSPF • SD-WAN • InfiniBand • ServiceNow • SolarWinds • Netcool • Wireshark • Python • Ansible • Jenkins

References available upon request.

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