Operations & Project Management Leader

TONNY WAKABI

Memphis, TN ***** 901-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Versatile Operations & Project Management Leader with over 6 years of experience driving high-volume retail operations, cross-functional project execution, and high-performing teams. Expert in utilizing Lean Six Sigma methodologies to eliminate operational bottlenecks, slash overhead costs, and scale day-to-day efficiencies. Adept at engineering Standard Operating Procedures (SOPs) that accelerate employee onboarding, mitigate compliance risks, and guarantee quality control. A data-driven manager recognized for a people-first leadership style that bridges the gap between complex financial strategy and frontline operational execution. CORE SKILLS

• Operational Excellence & Strategy: Lean Six Sigma, SOP Development & Standardization, Process Optimization, Supply Chain & Logistics, Cost Reduction, High-Volume Store Operations.

• Project Governance & Technical: End-to-End Project Lifecycle, Agile Methodologies, Resource Allocation & Budgeting, Advanced Excel Modeling, KPI & OKR Tracking, Operational Forecasting, Risk Mitigation.

• People Leadership & Talent: Cross-Functional Team Leadership, Performance Management & Mentoring, Employee Onboarding & Training, Strategic Stakeholder Communication, Conflict Resolution. PROFESSIONAL EXPERIENCE

Yala Investments DBA Spirits Unlimited – Memphis, TN (Revenue: $1.5M+ Annually) Operations Manager March 2022 – Present

• Led and optimized daily operations for a high-volume facility while directly managing a team of 8+ staff members, utilizing dynamic scheduling to boost labor productivity by 15%.

• Spearheaded a Lean Six Sigma process audit to restructure inventory tracking and replenishment workflows, successfully reducing processing cycle times by 20% and ensuring air-tight product availability.

• Engineered advanced Excel data models and automated KPI tracking systems to translate complex sales trends and historical performance into actionable insights for executive stakeholders.

• Architected comprehensive financial workflows and annual forecasting structures, aligning seasonal budgeting goals with daily operational execution to protect profit margins.

• Cultivated a high-efficiency team culture by introducing weekly feedback loops, structured conflict resolution protocols, and performance management metrics that reduced employee turnover. Assistant Manager September 2019 – March 2022

• Designed and deployed frontline customer service SOPs that resolved historical escalation bottlenecks, strengthening consumer trust to secure a 95% customer satisfaction rating and a 12% lift in repeat business.

• Overhauled the regional onboarding framework, authoring comprehensive training modules for 15+ new hires covering cash-handling safety, asset protection, and regulatory compliance guidelines.

• Managed visual merchandising project lifecycles, utilizing Agile adjustments to address floor space gaps, optimize product positioning, and drive localized marketing conversions. PROJECT MANAGEMENT & CONSULTING HIGHLIGHTS

• Directed the end-to-end lifecycle of a stock replenishment framework overhaul (Inventory Optimization Project); mitigated margin deficits and established strict inventory controls across all store workflows.

• Conducted rigorous data ingestion of floor metadata and budget matrices (KPI & Financial Performance Initiative), delivering executive-level financial reporting models to guide strategic business development plans.

• Codified standard training guidelines and operational checklists across the department (Process Standardization Campaign), successfully reducing employee onboarding ramp-up times by 30% and stabilizing balancing workflows.

• Visualized and audited end-to-end touchpoint interactions (Customer Experience Campaign), building a rapid issue-resolution framework that significantly improved customer retention metrics. EDUCATION & CERTIFICATIONS

• Certificate in Cybersecurity Champlain College – Burlington, Vermont, USA Expected Completion: Early 2027

• Bachelor of Commerce in Finance Makerere University – Kampala, Central Region Completed January 2013

• Diploma in Local Government Finance Management Makerere University Business School – Kampala Completed January 2008

LANGUAGES

• English: Advanced Professional Proficiency

Contact this candidate