Telecommunications Network & Customer Service Professional

CHARLES VINCES CHARLES

Network & Customer Service Professional

** ******* ** *********, ** 07208 • 973-***-**** • ***************@*****.*** ABOUT ME

Highly motivated and dedicated people person who goes the extra mile to overcome objections and deliver customized solutions the company and I can both be proud of, drawing on 20+ years of experience in telecommunications, network operations, and customer service.

SKILLS

• Communications

• Network operations

• Route planning & navigation

• Leadership

• Analytics

• Problem solving

• Critical thinking

• Time management

• Safe driving record

LANGUAGES

English

French/Creole

Spanish

EDUCATION

Associate's Degree, Business

Communications

Union County College, Cranford, NJ

Aug 1998 – May 2000

High School Diploma

Newark Central High School, Newark, NJ

Sept 1994 – June 1998

WORK EXPERIENCE

Field Technician AT&T Parsons 2012 – 2018

Multinational telecommunications company; fourth-largest carrier in the United States.

• Managed rapid transitions between phases of scheduled assignments to complete projects on time.

• Loaded script files onto AOVA routes.

• Installed network technology, including Westell cabinets, at H-frame–ready cell sites.

• Led cutover plans and tested service for quality and consistency across projects.

• Communicated cross-functionally with RITC staff and network engineers to migrate T1 lines for project completion.

Laboratory Technician Firmenich Inc. 2019 – 2020 Global company creating fragrances, flavors, and natural ingredients.

• Maintained a daily logbook and managed inventory of product ingredients and compounds.

• Transported raw materials and samples in accordance with safety and sanitary guidelines for quality control.

• Evaluated sample products for accuracy and prepared print-to-ship labels for their destinations.

• Followed established procedures to request, retrieve, and restock supplies from storage areas.

• Maintained strict confidentiality of formula details to protect product and company integrity.

Direct Sales Representative Optimum 2021 – 2023

Fortune 500 company providing internet, TV, voice, and business services.

• Met personally with existing and prospective customers, providing face-to-face sales and support from initial setup through resolution of ongoing questions and inquiries.

• Built and maintained a system to track all sales and set reminders for timely customer follow-up.

• Educated customers on company and community resources and cost-saving offers.

• Generated new customers through cold-calling, door-to-door outreach, company leads, and referrals, consistently meeting and exceeding sales quotas. Independent Delivery Driver Self-Employed 2023- Present Safely transported packages while meeting delivery deadlines.

• Planned efficient delivery routes to maximize productivity.

• Maintained accurate delivery records and proof of delivery.

• Provided professional customer service during pickups and deliveries.

• Followed all traffic laws and safety procedures. Medical Courier Sameday Logistics Health 2024-Present

• Transported sensitive healthcare materials, including lab specimens, pharmaceuticals, and organs.

• Ensured OSHA/HIPAA compliance, maintained cold-chain temperature control, and handled STAT (emergency) routes.

• Using cold-chain storage (coolers, temperature logs) to keep specimens or medications viable, since many degrade if exposed to heat or time delays.

• handling urgent, unscheduled runs, like a specimen needed immediately for surgery or an emergency diagnosis.

• Maintained accurate delivery records and documentation.

• Followed safety procedures and transportation regulations.

• Provided professional service to clients and customers. CHARLES VINCE CHARLES

Network & Customer Service Professional

36 Orchard St Elizabeth, NJ 07208 • 973-***-**** • ***************@*****.*** To Whom It May Concern:

Please accept this letter and attached resume as an application for your open position. In reviewing the job description and requirements, I believe my background and strengths match the skills necessary for the overall success of your company. I bring over 20 years of experience across information technology, telecommunications, and customer-focused industries. I consistently deliver superior, on-time service with outstanding attention to detail, exceeding both customer and company expectations. I take a proactive approach to recognizing areas for improvement, enhancing efficiencies, and reducing costs all while exceeding sales quotas.

I enjoy the challenge of finding new solutions for customers and ensuring their overall experience is a positive one. My technical insight and in-depth knowledge of operational improvement will allow me to make an immediate impact on your bottom line. I am confident that my combination of drive and experience will make me an invaluable resource for your team. I appreciate your time and consideration and welcome the opportunity to meet in person to discuss my background and how I can help accomplish your organization's goals. You can reach me at *************@*****.*** or 973-***-****. With sincere regards,

Charles V. Charles

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