Technical Support L1 - Customer Service Associate

MOHAMMED RAYAN

Mysore, Karnataka 636******* *********@*****.***

PROFESSIONAL SUMMARY

BCA graduate (2024) seeking a Technical Support L1 role. Experience handling customer queries, registering and tracking complaints, and maintaining accurate records across call center, administrative and customer-facing roles. Foundation in Python, Java, HTML, CSS and Bootstrap, with strong communication, problem-solving and attention to detail.

TECHNICAL SKILLS

• Programming Languages: Python, Java

• Web Technologies: HTML, CSS, Bootstrap

• Tools: Microsoft Excel (data entry and records)

• Support Skills: Customer query handling, complaint registration and tracking, call record maintenance, documentation

WORK EXPERIENCE

Service Associate — PVR INOX, Nexus Mall, Mysore Jul 2026 – Sep 2026

• Assisted customers and supported day-to-day cinema operations in a customer-facing role. Administrative & Accounts Assistant — VB Group, Chamarajanagar Dec 2025 – Apr 2026

• Managed day-to-day expenses, basic financial records, Excel entries, operational documentation and company files.

• Maintained organized records and supported routine administrative and business operations. Process Executive — Grassroots Call Center, 139 Railway Helpline Jan 2025 – Mar 2025

• Handled customer queries related to railway ticket refunds.

• Registered and tracked customer complaints through to follow-up.

• Maintained customer information and call records while following service procedures. EDUCATION

• Bachelor of Computer Applications (BCA) — MIT College, 2024 CGPA: 7.79 (6th Semester)

• Pre-University Course (PUC) — Vidya Vikas, 2021 73.83%

• SSLC — Little Infant School, 2019 70.72%

PROJECT / PRACTICAL EXPERIENCE

• Built web pages using HTML and CSS with clean structure, styling and layout.

• Used Bootstrap for responsive page layouts and web interfaces.

• Practiced programming in Python and Java through academic and personal learning. ADDITIONAL STRENGTHS

Problem Solving • Communication • Attention to Detail • Time Management • Teamwork • Customer Handling • Adaptability

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