Business Intelligence Developer and Data Analyst

Professional Summary

Misha is an enthusiastic Business Intelligence Developer and Data Analyst with integrity and a strong work ethic.

Excellent reputation for onboarding and training new clients, problem-solving, creating dashboards, improving processes, and product documentation.

5+ years of experience using Qlik Analytics, Qlik Sense Desktop, and Qlik Cloud.

Developed and maintained data visualizations for the CEO using Qlik Sense Desktop to analyze daily, weekly, and monthly TPV by partner.

Developed Power BI dashboards for the Space Force chaplain to monitor officers’ mental health.

Created data landscapes for Space Force

Maintained a data onboarding Smartsheet for the Data Governance Council

Skill Summary

Power BI DAX

Qlik Desktop

Qlik Cloud

Jira

Power BI Desktop

Qlik Enterprise

MS Office

Payerpath

Power BI Query Editor

Qlik Sense

MS SharePoint

Remedy

Power BI Service

Qlik View

Confluence

Active Directory

Professional Experience

Lifescale Analytics / Client: Space Force / Data Analyst and Power BI Developer 10/2023 to 05/2024

Perform data analysis, data wrangling, and transformation.

Dashboard development for chaplain to gauge officers’ mental health.

Assist with system data conversion and migration.

Create data landscapes for various Space Systems Command groups.

Update and maintain the Master Data Listing.

Create data onboarding documents.

Create company manual for data evolution strategy.

Maintain Smartsheet for data onboarding requests and updates.

Create monthly PowerPoint slide deck to present data onboarding updates to Data Governance Council.

Lifescale Analytics / Client: USPS / Data Visualization Analyst 05/2021 to 10/2023

Develop dynamic and custom reports that enable end users to filter and aggregate defined parameters according to their needs.

Create report subscriptions, dashboards, etc.

Proactively identify and communicate dependencies, issues, risks and/or barriers to completing assignments, and escalate to appropriate project stakeholders and supervisors.

Accountable for supporting and contributing to the management of project scope, schedule, and quality within the IT Performance Achievement Team.

Analyze how workflow decisions translate into report requirements.

Create both dynamic and static reports using QlikView/Qlik Sense, sourcing data from SQL Server data warehouses, Splunk, and shared drives.

PatientPay / Business Analyst / Account Specialist 06/2019 to 05/2021

Created and maintained data visualizations for the CEO using Qlik Sense Desktop to analyze daily, weekly, and monthly TPV by partner.

Created Qlik dashboards for the Chief Revenue Officer and the Sales Team using Qlik Cloud to track KPIs to improve payment collections and click-through rates (CTR).

Created data visualizations for the Director of Support using Qlik Analytics to track case trends by partner, issue type, etc. to guide UX enhancements.

Distributed Qlik dashboards to external partners to highlight positive collection trends (TPV) and areas of improvement (i.e., collection of email addresses, phone numbers, CTR).

Create fields, rules, templates, and macros for the Support Team as the Desk.com Administrator.

Created accounts, contacts, cases, and filters in Salesforce.

Performed regression, smoke, and user acceptance testing (UAT) to ensure the software is production-ready.

Worked with merchant services and patients to process credit and ACH transactions.

Wrote 75% of end-user documentation used to onboard new clients.

Created internal product feature pages to promote an in-depth understanding of product functionality using Confluence.

Created internal and external release notes to highlight enhancements and resolved issues.

Assisted with program backlog refinement.

Led Alpha Testing initiatives for the Support Team.

Wrote user stories and system defects using Jira.

PatientPay / Account Specialist 02/2015 to 06/2019

Onboarded and trained new clients on how to incorporate PatientPay into their workflow.

Trained colleagues on software functionality for practice management software and e-services.

Created standard operating procedures for onboarding new clients.

Collaborated with Sales and Marketing teams to track email opens and click-throughs.

Allscripts / e-Services Knowledge Officer 11/2013 to 02/2015

Wrote documentation promoting major product release information and ensured other newsworthy items were published in the online client community and organized in an optimal way to enhance the client experience.

Ensured that all content was categorized and tagged correctly for optimal searching and an improved user experience.

Provided metrics and reported to the senior leadership team on the community's overall health monthly using Google Analytics.

Published weekly and special edition newsletters to provide clients tips for their practice management software and impending regulatory changes using ExactTarget.

Authored, reviewed, validated, and published Knowledge Base articles that were attached to 1000+ Salesforce cases.

Created eLearning content for external users and internal staff using Adobe Captivate 5 and Brainshark.

Created reports and dashboards using Salesforce for data analysis.

Allscripts / EDI Sr. Support Analyst (Tier 2) 11/2007 to 11/2013

Provided second level support to over 100,000 physicians using various practice management software and Payerpath EDI software via telephone and Internet tickets.

Worked with providers, payers, and clearinghouses to ensure claims and remittances transmitted successfully.

Provided training to clients on ancillary EDI products.

Researched issues using inbound and outbound files for ANSI 837 claims and 835 remits.

Mentored analysts in Manila and India as a support advisor and conducted weekly conference calls for interactive learning sessions.

Created internal and external Knowledge Base articles and instructional Knowledge Innovation Center (KIC) videos to solve common issues.

Performed root cause analysis for management to increase compliance of Knowledge Base article attachment to 90%.

Facilitated client webinars for practice management software.

EDS / Client: ATF / System Administrator 03/2004 to 11/2007

Created and modified network user accounts using Active Directory and Citrix.

Assisted users with connectivity, authentication, and functionality for 222 COTS applications and 113 custom applications.

Installed COTS and proprietary software.

Created trouble tickets from phone and email sources using the Remedy application.

Education

University of Phoenix

Master of Business Administration

University of North Carolina at Chapel Hill

Bachelor of Arts in Kinesiology

Certifications / Badges

SAS Certification (from SAS):

SAS Certified Specialist: Visual Business Analytics Using SAS Viya

SAS Certifications (from Coursera):

SAS Visual Business Analytics Specialization from SAS

Performing Network, Path, and Tet Analyses in SAS Visual Analytics

Using Data for Geographic Mapping and Forecasting in SAS Visual Analytics

Data Analysis and Reporting in SAS Visual Analytics

Power BI Certification (from Udemy):

Power BI Masterclass – Beginners to Advanced

Power BI Badges (from Skillsoft):

PL-300: Using Power BI for Data Analysis

PL-300: Preparing Data for Visualizations in Power BI

PL-300: Extracting Insights from Data Using Power BI

PL-300: Loading & Transforming Data in Power BI

PL-300: Understanding Data Visualization

PL-300: Creating & Formatting Charts in Power BI

PL-300: An Overview of Data Modeling in Power BI

PL-300: Advanced Modeling Technique in Power BI

PL-300: Applying Power BI's Advanced Analysis Features

PL-300: Using Time Intelligence in Power BI

Python Badges (from Skillsoft):

Getting Started with Python: Introduction

Complex Data Types in Python: Working with Lists & Tuples

Complex Data Types in Python: Working with Dictionaries & Sets in Python

Complex Data Types in Python: Shallow & Deep Copies in Python

Accomplishments

Allscripts March 2014 Living the CLEAR Values Extraordinary People Recognition

Allscripts April 2012 Spot Award

Allscripts Employee of the Month - March 2009, November 2011 and September 2012

Allscripts March 2011 Living the CLEAR Values Client Focus Recognition

Allscripts 2010 and 2012 ACE participant

MISHA MOORE

Business Intelligence Developer / Dashboard Visualization and Data Analyst

*****.*****@*****.*** 919-***-**** Garner, NC

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