Experienced Pharmacy Manager and RPH

Laura C. Fletcher, RPH

Cell:469-***-****

Plano, Texas 75023 ****************@*****.***

Opened and managed Tom Thumb #2590 Pharmacy for 22 years.

Dynamic Pharmacist with over 21years of experience in managing pharmacy operations and delivering exceptional patient care. Skilled in reviewing prescriptions for accuracy, performing clinical services including immunizations, and expertly resolving customer issues. Achieved notable business improvements like a drive-thru service. Committed to maintaining compliance with pharmacy regulations while ensuring optimal inventory management. Eager to leverage expertise to enhance the quality of care and operational efficiency.

WORK EXPERIENCE

07/1995-05/2000 Assistant Manager

05/2000-11/2016 Pharmacy Manager, PIC

Evaluated prescriptions prior to dispensing to ensure accuracy and appropriateness

Directed pharmacy operations, executed administrative duties, and supervised daily activities

Recruited and trained pharmacy technicians while maintaining compliance with company protocols

Addressed customer complaints professionally and resolved issues promptly

Maintained comprehensive records and files in accordance with pharmacy regulations and laws

Continuously assessed inventory levels to minimize excess and ensured sufficient stock for customer demand

Provided clinical services including immunizations, medication therapy management (MTM), drug utilization reviews (DUR), compliance checks, and ongoing wellness programs

Proposed a remodel to incorporate a drive-thru service, enhancing business efficiency and customer satisfaction

SKILLS Maintaining tight inventory control Organization Skills

Communication Planning

Customer Service Building customer relationships

Diligent working ethic and integrity Phenomenal interpersonal and problem resolution skills

Ensuring medical safety Providing fast and friendly service

Profound ability in handling challenges and multi-task under timed pressure

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