Hotel Executive General Manager Leadership

Jennifer Garner

*** ********* ***, *****, ** ****3

Phone: 972-***-****

Email: ******.**********@*****.***

Executive Summary

Seasoned hospitality executive with more than 30 years of leadership experience across full service, airport, and extended-stay hotel environments. Demonstrated expertise in multi property management, operational excellence, staff development, cost control, and guest satisfaction. Known for strong leadership, consistent performance, and maintaining compliance with industry standards.

Core Competencies

Hotel Leadership and Multi-Property Oversight

Staff Hiring, Training, and Performance Management

Budgeting, Payroll (ADP), P&L Review, and Cost Control

Inventory Management and Purchasing

Guest Relations and Service Recovery

EEO and ADA Compliance

Quality Assurance and Total Quality Management

MOD Scheduling and Cross-Department Collaboration

Professional Experience

Extended Stay America Hotels - General Manager (2011-2026)

Led operations for three properties over 14 years. Managed 12-16 employees. Oversaw hiring, onboarding, coaching, counseling, payroll, inventory, ordering, and cost control. Ensured compliance with EEO and ADA standards. Provided 24/7 leadership as an on-property manager.

LaQuinta Inns & Suites - Assistant General Manager (2009-2011) Managed 168-room airport hotel with meeting space and shuttle operations. Directed 20-25 employees. Oversaw payroll, deposits, accounts receivable, collections, inventory, purchasing, and daily operations. Served as Acting General Manager at multiple properties.

Aimbridge Hospitality - Director of Housekeeping, Hilton Garden Inn (2006- 2009)

Supervised 20-25 employees. Managed inventory, ordering, ADP payroll, benefits enrollment, accounts payable, and accounts receivable. Served in rotating MOD schedule. Administered drug testing.

Radisson DFW South - Director of Housekeeping (2005-2006)

Managed 30 employees across housekeeping and laundry. Oversaw hiring, training, scheduling, payroll, inventory, and purchasing. Ensured departmental budget compliance. Participated in rotating MOD schedule.

Homewood Suites - Relief Night Auditor & Guest Service Agent (2004-2005)

Balanced daily and monthly income for two properties. Provided night management and guest service support.

Drury Inns, Inc. - Assistant General Manager / General Manager (1998-2004)

Managed multiple properties including Holiday Inn Express & Suites and Drury Inn & Suites. Oversaw dual properties with 205 rooms. Directed budgeting, payroll, revenue management, inventories, staff training, and meeting space operations.

Valencia Hotels Group - Housekeeping Manager / Acting Assistant General Manager (1997-1998)

Supervised 20-25 employees. Authored housekeeping policy manual. Conducted compliance audits and staff training. Managed purchasing, inventory, ADP payroll, accounts payable, and accounts receivable. Served as HR and benefits administrator. Supported opening of two new properties.

Mansion on Turtle Creek - PM Executive Housekeeper (1986-1997)

Supervised 30 employees. Managed scheduling, job assignments, departmental reporting, guest relations, performance reviews, and disciplinary actions.

Education

Highland Park High School

Eastfield Junior College

Certifications

Independent Insurance Adjuster, State of Texas (Xactimate trained) Licensed Notary, State of Texas

Awards

Training Manager 2019, 2020, 2021, 2022

Manager of the Quarter: 2008, 2007, 2006

Hilton Outstanding Hotels: 1997, 2003, 2004

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