Office work

CONTESIA ANDREWS

Douglasville, GA • 973-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Dependable and results-driven Administrative & Customer Service Professional with extensive experience in healthcare operations, switchboard management, and office administration. Proven ability to manage high-volume daily communications, streamline front-desk operations, and resolve customer issues efficiently under pressure. Skilled in maintaining organizational accuracy, ensuring regulatory compliance, and delivering exceptional service across fast-paced environments. PROFESSIONAL EXPERIENCE

Telecommunications Operator Mountainside Hospital — Montclair, NJ Aug 2023 – Aug 2026 Managed a high-volume hospital switchboard, routing hundreds of incoming and outgoing calls daily across departments with accuracy and speed.

Dispatched emergency codes and critical medical alerts promptly while following hospital safety and communication protocols. Served as a primary point of contact for patients, visitors, physicians, and medical staff while maintaining professionalism in sensitive and high-pressure situations.

Updated and maintained internal contact directories and departmental logs to support efficient hospital-wide communication. Customer Service Representative Impark Mar 2021 – Jun 2023 Delivered direct customer support, processing parking transactions, account updates, and payment inquiries efficiently. Resolved account disputes and service complaints promptly while maintaining a professional customer experience. Maintained accurate financial and transaction records while operating payment collection systems. Office Administrator Pomptonian Food Service May 2020 – Mar 2023 Oversaw daily administrative workflows, staff scheduling, and routine office operations to support management teams. Organized and digitized internal records, administrative files, and operational reports. Facilitated communication between departments and coordinated vendor schedules to maintain consistent operations. Medical Receptionist Family of Caring Healthcare System Mar 2018 – Apr 2022 Managed front-desk operations and patient reception for a busy healthcare facility, including daily check-ins and appointments. Verified patient insurance coverage and updated electronic health records while maintaining HIPAA confidentiality. Coordinated provider schedules, handled phone inquiries, and helped maintain efficient patient flow. EDUCATION

Bachelor of Arts in Communications & Business Management Montclair State University

1993 – 1997

CORE COMPETENCIES

ADMINISTRATIVE & OPERATIONS

• Office Administration

• Schedule Coordination

• Records & File Management

• Data Entry & Workflow

HEALTHCARE & CALL HANDLING

• Emergency Code Dispatch

• High-Volume Switchboard

• Patient Intake & Verification

• HIPAA Compliance

CUSTOMER SUPPORT

• Client Relations

• Conflict Resolution

• Billing & Transaction Processing

• Professional Communication

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