Qa/UAT/ App/Cloud Support Analyst

Marina Markova

UAT Analyst QA Specialist Bug Triage

+1-650-***-****, ************@*****.***, LinkedIn: linkedin.com/in/marina-markova-5ba11714b SKILLS

● 5+ years experience in QA, functional testing and defect/bug triage

● Multiplatform testing: Web, mobile, and TV applications across iOS, Android, and Windows. End-to-end (E2E), usability, exploratory and compatibility testing

● Tools/Software: Jira, Trello, TestLink, Bugzilla, SQL, Aspera and proprietary tools used for UAT analysis, JSON, XML, Linux, LLM

● Test Documentation: Test Plans, Test Cases, Test Scenarios, Test Execution, Bug Reports, and Defect Documentation

● Cross-team collaboration and independent contributor, comfortable working in a fast-pace environment

● Excellent written and verbal communication skills. Languages: English, Russian WORK EXPERIENCE

Accenture, Application Support Analyst January 2024 – Present Global Video Sharing Platform, Google Client project Location: San Jose

● As a support analyst play key role for UAT team, ensured consistency and quality of video publishing in the production pipeline

● Develop and execute UAT test cases using BDD based on test specifications and positive/negative test scenarios

● Use internal tools to validate package and assets delivery, QC approval and publishing through the pipeline

● Manage complete bug lifecycle in the internal bug-tracking tool

● Collaborate with engineering, legal, operations, and QC teams to fulfill permanent fixes

● Lead Root Cause Analysis (RCA) to identify underlying causes

● Analyze operational and business requirements to validate content readiness for publishing

● Quality Performance: achieved 100% quality score, while exceeding performance baselines for accuracy, issue investigation, and bug triage

● Performed hands-on manual testing for Gemini for TV integration, Accenture, Bug Triage Specialist, Global Video Sharing Platform August 2022 – January 2024 Global Video Sharing Platform, Google Client project Location: San Jose

● Triaged incoming bugs to the target engineering, UAT or operational teams

● Reproduced and assessed issues across tools, applications and devices

● Handled escalated customer complaints to investigate, troubleshoot and triage

● Managed weekly operational rotations, performing sanity testing and verification of engineering deliverables

● Provided hands-on training and guidance to new hires, helping them learn team features, tools, troubleshooting techniques, and effective bug triage practices Freelance, Manual QA Tester, Upwork July 2021 – August 2022

● Performed manual testing for multiple web/mobile applications, including ImpressInk.com, SeaLogs.com, CapitalOneShopping.com, and Adaya.ai.

● Uncovered and documented critical functional issues, UI/UX defects in pre- and post-release, improving overall product stability, usability and accessibility

● Successfully applied exploratory and black box testing

● Designed and executed comprehensive test cases, documented detailed bug reports, including issue description, clear reproducing steps, expected and actual results

● Suggested improvements and provided actionable feedback to the product team

● Worked closely with developers to discuss tasks, evaluate defects EDUCATION

● Software Testing Bootcamp Sep 2021

● MA, Academy of Music Jul 2009

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