Senior Program & Project Management Leader

Ronald Freel Senior Program & Project Management Leader 1

RONALD FREEL

SENIOR PROGRAM & PROJECT MANAGEMENT LEADER

PMO Business Systems Manufacturing Digital Transformation Enterprise Implementations Olive Branch, MS Memphis Metropolitan Area U.S. Citizen PROFESSIONAL SUMMARY

Senior program, project, and business systems leader with 15+ years of manufacturing experience followed by enterprise technology and transformation leadership. Proven record guiding complex initiatives from discovery and requirements through planning, implementation, go-live, stabilization, and operational transition. Brings an uncommon combination of manufacturing operations, production scheduling, supply chain, data, systems integration, vendor management, and client-facing delivery. Known for disciplined scope control, clear documentation, cross-functional leadership, and translating business objectives into executable plans.

CORE COMPETENCIES

• Program & Project Management • PMO Governance & Controls • Enterprise Implementations

• Digital Transformation • Cross-Functional Leadership • Scope & Change Management

• Risk / Issue / Dependency Management • Project Planning & Scheduling • Executive & Stakeholder Communication

• Business Systems Analysis • Requirements & Process Mapping • Vendor / Third-Party Management

• Go-Live & Cutover Management • Data Migration & Integration • Manufacturing & Supply Chain

• ERP / WMS / TMS Environments • Agile / Scrum / Waterfall • KPI & Dashboard Development PROFESSIONAL EXPERIENCE

NATIONAL CIVIL RIGHTS MUSEUM Senior Business Systems Advisor Mar 2023 – May 2026 Memphis, TN

Led completion, stabilization, and modernization of the organization’s Tessitura implementation, coordinating business users, vendors, finance, technology resources, and operational teams through go-live, remediation, and transition to a vendor- hosted cloud platform.

Managed cross-system dependencies spanning ticketing, fundraising, retail, finance, reporting, infrastructure, and end-user workflows; directed post-go-live data validation and source-to-target mapping corrections.

Implemented Freshworks IT service management workflows, rebuilt the SharePoint intranet, supported enterprise integrations, and administered Tessitura and Counterpoint environments across multiple operational locations.

Managed vendors, issue resolution, user training, documentation, and monthly finance support while mentoring a programming intern and serving as senior business-systems resource. VIEW, INC. Senior Business Operations Advisor Jun 2021 – Oct 2022 Olive Branch, MS

Partnered with production, scheduling, engineering/R&D, inventory, logistics, finance, and leadership teams in a 24/7 smart- glass manufacturing environment.

Reviewed production schedules and recommended changes to improve material utilization, production flow, and opportunities for R&D runs without disrupting customer commitments.

Produced Oracle-based operational and month-end reporting, supported inventory verification, and developed an Excel process that contributed to an approximately 5% reduction in waste. FEDEX Business Systems Advisor Feb 2018 – Mar 2021 Memphis, TN

Led analytics and business-systems initiatives for a materials organization of approximately 150 employees, translating supply-chain needs into dashboards, data solutions, and process improvements.

Developed and supported a SAS inventory-visibility solution covering approximately $7M in average inventory across roughly 15 suppliers; analyzed spend, inventory, on-time performance, and vendor metrics.

Helped transition key reporting from Excel to Power BI and served as a Power BI and SAS subject matter expert; supported ServiceNow and gained exposure to WMS/TMS environments. CBRE Business Integration Manager 2015 – 2017 Memphis, TN

Managed multiple concurrent client-facing enterprise technology implementations from discovery through deployment, go-live, and transition to account management; supervised two junior project managers.

Built project plans, coordinated schedules and global resources, tracked milestones, budgets, risks, issues, dependencies, and action items, and maintained disciplined scope control that kept most projects on time and within budget.

Led onsite requirements and go-live activities, coordinated teams in India and the Philippines, managed complex data migrations into standardized CBRE platforms, and implemented Smartsheet for stronger project visibility.

Established clear change-control boundaries for out-of-scope work and strengthened milestone, acceptance, and documentation practices across implementations.

ASENTINEL Client Services Manager 2014 – 2015 Memphis, TN

Owned client implementations and relationships from kickoff through go-live, support, contract changes, and renewals for a configurable telecom expense-management platform.

Led requirements gathering, data mapping, configuration, testing, deployment, and client transition while managing scope, risks, priorities, and stakeholder expectations.

Partnered with technical teams to translate client needs into tailored database and application configurations; used Jira, Excel, Word, and Visio for issue tracking and documentation. Ronald Freel Senior Program & Project Management Leader 2 INTERNATIONAL PAPER Enterprise Systems Implementation / Support Earlier Career Memphis, TN

Supported rollout of an acquired order-to-cash platform across approximately 140 manufacturing facilities and personally managed about 45 facility cutovers over roughly two years.

Coordinated plant stakeholders, business users, testing, conversion activities, training, and post-go-live support; later performed regression testing and developed custom Crystal Reports for plants. EARLIER MANUFACTURING & OPERATIONS LEADERSHIP

SMURFIT-STONE (1992–2003) TEMPLE-INLAND (2004) GEORGIA-PACIFIC (2004–2005) JIT PACKAGING (2006–2007) LIBERTY CARTON (2008–2009)

Built deep manufacturing expertise across production, scheduling, materials, inventory, customer service, supervision, and sales in corrugated-packaging environments; served as primary scheduler for approximately three years at Smurfit-Stone and as primary scheduler at Georgia-Pacific.

At Smurfit-Stone, conducted a roll-paper review that identified seven paper sizes that could be eliminated without increasing waste; trained extensively on Kiwiplan scheduling software and achieved certification.

Developed an early operating philosophy around identifying and removing constraints and bottlenecks, shaping a systems- oriented approach to project and process improvement. ADDITIONAL EXPERIENCE & MILITARY SERVICE

INSIGNIA TECHNOLOGY SERVICES — Documentation Specialist Supported a DoD Command and Staff College environment using SharePoint, metadata, taxonomy, ontology, and historical document classification; Secret clearance reinstated for the assignment. UNITED STATES ARMY — Personnel Specialist, MOS 75F, E-4 Active Duty 1987–May 1991 Fort Sheridan, IL and Seoul, South Korea Previously held Secret clearance.

EDUCATION & CREDENTIALS

B.B.A., Business Administration — Mount Vernon Nazarene University Cum Laude GPA 3.625 Application Developer in C#.NET — Centriq Training Microsoft Certified Technology Specialist (MCTS) — .NET Framework Web Applications

TECHNOLOGY

Project / Collaboration: Jira, Smartsheet, Microsoft Office, Visio, SharePoint, Freshworks, ServiceNow Analytics: Power BI, SAS, SQL, Excel, Tableau, Crystal Reports Enterprise Systems: Oracle, Tessitura, Counterpoint, Raiser’s Edge NXT, Financial Edge, AeroXchange, ERP, WMS, WCS, TMS Development / Integration: C#.NET, ASP.NET, ADO.NET, HTML/CSS, JavaScript, APIs, data mapping, data migration

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