Remote Customer Service & Dispatch Coordinator

Irina Leonova

Customer Service & Dispatch Coordinator Home Services

Buenos Aires, Argentina (remote, U.S. Eastern Time hours) ************@*****.*** linkedin.com/in/irina-leonova-0b690056

PROFESSIONAL SUMMARY

Remote Operations Coordinator and Senior Dispatcher currently working for a California-based appliance repair company, handling homeowner communication and service scheduling by phone, SMS, and email on U.S. business hours. Experienced at keeping customers, technicians, and follow-ups organized in a fast-paced home-services environment, with a prior 14-year background in project management and digital media that adds strong coordination, documentation, and multitasking skills.

CORE SKILLS

Homeowner customer service (phone, SMS, email) • Appointment scheduling and dispatch coordination • Rescheduling and customer follow-up • Routing information to field and internal teams • Accurate record-keeping and documentation • Managing multiple priorities • Project coordination • Independent remote work • Quick learning of new systems

PROFESSIONAL EXPERIENCE

Operations Coordinator / Senior Dispatcher

Axis Appliance Repair Inc. (California, USA) Remote July 2025 – Present

• Handle approximately 100–150 customer requests per day across phone calls, SMS, and email, responding to each within about 5 minutes.

• Coordinate service appointments and communicate scheduling needs between homeowners and the service team.

• Regularly call and text homeowners about delays, rescheduling, and cancellations, keeping customers informed and appointments up to date.

• Gather accurate details from customers and pass them to the right team member so work can move forward without delays.

• Keep customer conversations and follow-up items documented so commitments and appointments do not fall through the cracks.

• Work consistently on U.S. business hours as part of a U.S.-based team, independently and remotely. Digital Advertising, Media & Project Management

VK; RAMBLER&Co; Yasno Publishing House; Up Media Moscow, Russia 2011 – 2025

• Spent 14 years in digital advertising, media, and project management at leading Russian technology, media, and publishing companies.

• Coordinated projects, deadlines, and stakeholders across teams, building strong organizational and communication habits.

• Managed multiple clients and priorities at once, with steady follow-through from request to delivery. EDUCATION

Higher education (completed degree)

LANGUAGES

English – used daily in written and spoken communication with U.S. customers and team • Spanish – beginner

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