Loan Processing & Customer Support Associate
Resume:
Austin Woods
Engineer in Training
Glendale, Az
******.*.*****@*****.***
SKILLS
The skills I have gathered through both my schooling, and previous jobs surround Excel programs, CRM Softwares, and Customer Service. Due to my experience and determination to sharpen my skills, I have also strengthened my communication skills, and have the ability to analyze a problem or issue to the full extent with the intention to solve said problems as efficiently and thoroughly as possible.
EXPERIENCE
Enova, Remote - Loan Processer
Feb 2026 - PRESENT
● Guided Loan Applicants on their applications through both inbound and outbound calls, while also helping identify and correct misinformation with said applicants
● Worked with Personal Identifying Informations documents and other likewise sensitive documents
● Screened Applications and Applicants for possibility of fraud to protect company interest
● Work with Applicants with minor I.T. issues that may be stopping the progress of an application
● Attended Google Meet team meetings Weekly
● Attended Shadow Sessions with higher loan officers
● Reached the rank #9 out of 200 employees within Enova’s Loan Processing Department
● Worked consistently with the Jira Program to log technical support tickets
● Worked with GenCloud for outbound and inbound calls KW Call Center Services - Call Center Survey Representative Feb 2025 - Jan 2026
● Make outbound calls for a variety of companies to receive feedback on their services through data retrieval methods such as questionnaires and surveys.
● Worked with Excel and Microsoft Outlook to log information and work with call sheets.
● Worked to meet required number of calls within a day Orepac, Phoenix, Az - Warehouse worker
June 2022 - Nov 2024
● Operated forklifts to organize physical stock on the inventory floor.
● Followed Osha guidelines in order to safely maneuver pallets up to 1000 lbs around the work floor.
● Worked with BisTrack to track inventory, and fulfill orders for online bulk customers
● Cross trained within different areas of the warehouse relevant to the inventory system and components.
Elderly Caretaker, Peoria, Az - Elderly and Hospice Caretaker Oct 2018 - June 2022
● Worked as a night and day on-call caretaker with a hospice patient by providing medicines, specialized meals, animal care, as well as basic hygiene habits such as bathing and bathroom needs.
● Provided driving assistance for disabled patient to medical appointments several times a week, as well as other events such as personal appointments
● Worked as a caretaker for another elderly adult by providing meals, medications, managing medical appointments, animal care, and driving assistance.
EDUCATION
American Public University, Remote - BSEE
Nov 2018 - May 2022
Bachelors of Science Electrical Engineering
- still in the process of getting the EIT Certificate Glendale Community College, Glendale, Az - AAS
Nov 2015 - May 2017
Associates of Applied Sciences
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