Financial Services Operations & Insurance Specialist

ARNETTA BATEMON

**** ***** ***** ***** 317-***-****

Indianapolis, Indiana 46241 ********@*******.***

PROFESSIONAL SUMMARY: I am a financial services industry professional. I have over 25 years of financial services experience, during which I emerged as a leader in trust administration, estate processing, and gift registrations. I worked as an investment operations specialist for 44 advisors and handled single transactions of more than $44 million. My ideal role is a challenging and fulfilling role that leverages my analytical and procedure development skills with room to advance in the organization.

EDUCATION

Bachelors of Science

Registered Paraplanner

Registered Paralegal

Indiana Personal Lines Producer #2972880

FINRA CRD #1941392

COMPETENCIES

Investment sales Securities trading

Investment operations Learning and development

Supervision Error resolution

Relationship management Document management

Compliance Insurance operations

Insurance Sales

EMPLOYMENT

April 2024 – Current, Herff Jones, Indianapolis, IN

Product Specialist

Coordinate the life cycle to produce graduation announcements by liaising the plant, sales representatives, service and all interested parties

Research and resolve order specification discrepancies

Document management: practice file retention by purging within stated guidelines, new file material ordering, label files as mandated

Serve as primary contact for Individual Sales Partners by following up on all correspondence

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February 2021 – February 2024, AAA, Indianapolis, IN

Senior Licensed Insurance Service Agent

Quote new business and uncover additional protection needs

Service existing policies by researching advanced billing issues, providing policy documents, advising clients on coverages and ancillary products

Cross-sell ancillary products from other lines of business, i.e. home, roadside and recreational vehicle

Produce an agency newsletter to inform and education team members, sales staff of carrier processes, systems tips and carrier news to help facilitate superior service and sells

Lead team service efforts as the primary Go-To for agents, staff and carriers

Audit new business policies and updates in EPIC by utilizing internal and external compliance guidelines

Audit suspense items by assigning commissions, premiums and researching outstanding NIGO

September 2020 – January 2021, GEICO, Carmel, IN

Accept individual applications for auto insurance via inbound calls from 30 states

Analyze applicable state laws and guidelines relevant to each applicant to determine appropriate insurance coverages

Sell auto insurance and make appropriate recommendations for other lines of business

May 2019 – March 2020, Abie and Company, Indianapolis, IN

Licensed Health Insurance Agent – enroll Medicare members

Retirement Plan Administrator – distribution and contribution

Account Management - debt collection for the Department of Education

Education Management – curriculum execution

January 2017 – May 2018, TD Ameritrade, Indianapolis, IN

Client Service Specialist

Performed account services and cashiering functions for the investment branch office

Researched and reconciled account discrepancies and NIGO items

Utilized Salesforce to record qualified prospects

Followed up with clients to ensure timely completion of pending service inquiries

Achieved annual sales goal with the Branch team

July 2012 - December 2016 - Contractor, Indianapolis, IN

Licensed Insurance Agent

Analyzed and monitored Department of Insurance compliance regulations for registered producers

Completed credentialing functions to record licensing and compensation changes

Served as primary contact for insurers regarding certifications and deposits

Prepared official certificates attesting to valuation, deposits, and compliance

Drafted correspondence to communicate changes to agents

Utilized databases, spreadsheets and software (workflow management systems, indexing

systems, performance management systems and supply chain)

Provided superior customer service via inbound and outbound calls

Educated members pertaining to the benefits and eligibility of the Patient Protection and Affordable Healthcare Act

Assisted with enrollment functions

Completed project work as assigned

Sold Medicare Supplemental policies and Part D prescription plans

December 2001 – August 2002, H&R Block Financial Advisors, Indianapolis, IN

Financial Advisor

Created financial plans for high value clients for fee-based investing

Produced revenues and gather assets according to pre-established corporate goals

Cross-sold H & R Block tax client base

Cross-trained H & R Block tax preparers to qualify and refer prospects. i.e. how to introduce tax planning, education resourcing and retirement planning

September 1999 – July 2000, Banc One Securities, Indianapolis, IN

Senior Investment Representative

Coached bankers on selling investment products

Managed investment production goal for three banking centers: I exceeded my branch sales goal in 2 locations and improv production by 36% Y-O-Y in the 3rd

Conducted motivational meetings for banking staff

Developed and followed up on client prospects

Profiled and advised clients on investments products

March 1998 – September 1998, Oxford Financial, Carmel, IN

Client Service Associate

Utilized broker software to enter and follow up with orders on-line until completion

Monitored all new accounts for accuracy via on-line channels

Created and maintained order records to comply with industry regulations

Resolved any errors resulting in the order system

Implemented client accounts and asset transfers

July 1997 – March 1998, One America, Indianapolis, IN

Retirement Plan Administrator

Managed relationships and serve as primary contact with contract holders

Researched and reconciled discrepancies in client records

Coordinated workflow between various business units

Monitored and approved workflow for the accuracy and timeliness of completion

October 1989 – July 1997, Charles Schwab & Co., Fishers, IN

Senior Registered Representative

Monitored risk and approved trades within a team environment

Resolved customer disputes by negotiating with stock exchanges

Conducted training to increase the skill level of other personnel

Supervised teams of 24 representatives and served as Acting Branch Manager

Processed all incoming paperwork for FA customers serviced by the branch

Cross-trained in all aspects of branch operations

Handled single transactions exceeding $40 million

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