Unit Clerk and Front Desk Operations
Resume:
Dieula Nelson
Professional Summary
Unit Clerk supporting resident flow, chart management, and front-desk communication in skilled nursing settings. Coordinates admissions, discharges, transfers, appointment scheduling, and MatrixCare documentation while keeping records complete and organized. Brings a Certified Clinical Medical Assistant student background with insurance verification, medical terminology, and HIPAA-aware administrative support.
Work Experience
Waverly Heights Skilled Nursing - Unit Clerk
Gladwyne, PA
10/2024 - Current
Track [number] resident check-ins daily while greeting families and directing visitors to the right unit support.
Maintain resident charts, file medical records in Matrixcare, and keep documentation current for admissions, discharges, and transfers.
Route phone calls, relay updates across nursing and family contacts, and support clear communication during routine care and emergencies.
Coordinate shift staffing, prepare CNA schedule assignments, and monitor supplies to support smooth unit operations.
Waverly Heights - Security Transportation/Customer Service Relations
Gladwyne, PA
12/2018 - 10/2024
Handled [number] phone calls weekly, routed requests to the right department, and supported smooth office communication.
Delivered consistent customer service while responding to questions, resolving concerns, and maintaining a professional front-line presence.
Patrolled premises on foot and by vehicle, monitoring CCTV coverage to identify and respond to potential security issues.
Managed access control procedures to regulate entry, support site safety, and maintain an orderly facility environment.
Reported security incidents and unusual activity promptly, helping leadership address concerns before they escalated.
Balanced transportation, reception, and security duties across daily operations while maintaining dependable service and situational awareness.
Main Line Health Hospital - Lead Scheduling Registration Specialist
Paoli, PA
08/2023 - 08/2024
Oversaw emergency department registration staff and coordinated daily coverage across front-end patient access activities.
Conducted patient interviews to collect required intake information and support accurate visit setup.
Resolved insurance issues before submission to reduce claim rejections and keep accounts moving through the revenue cycle.
Verified member eligibility across multiple systems and confirmed provider participation by product and state.
Allied Universal - Assistant Account Manager to Operations Account Manager
PA
05/2016 - 07/2023
Managed daily operations for an assigned security account, balancing service quality, staffing needs, and client expectations.
Strengthened client and employee relationships through clear communication, dependable follow-through, and responsive support.
Coordinated day-to-day support needs and handled operational problems to keep account activity moving smoothly.
Hahnemann Hospital - Clinical Administrative Coordinator
Philadelphia, PA
02/2016 - 06/2018
Verified member eligibility and provider participation across multiple systems to support accurate precertification requests.
Managed referrals and prior authorizations, applying insurance verification and medical billing and coding knowledge to resolve coverage questions.
Delivered clear customer service, explained eligibility and benefits, and coordinated with clinical teams on service requests.
References
Megan, McKenna, Staffing Coordinator, ******.***********@*****.***, 610-***-****
Eleni, Skill Unit Registered Nurse, **@**************.***, 610-***-****
Brian, Brown, Security Transportation Manager, *****.*****@**************.***, 610-***-****
Grace, Bregman, Director of Residential Living, *****.*******@**************.***, 610-***-****
Personal Information
Title: CERTIFIED MEDICAL ASSISTANT
*************@*****.***
Lansdowne, PA 19050
Skills
Patient Access Operations
Patient check-in & check-out
Scheduling
Insurance verification
Patient registration
Health Records & Documentation
Electronic medical records
EPIC
HIPAA
Medical records management
Insurance & Claims
Medical billing and coding
ICD-10 & CPT codes
Claims processing
Prior authorization
Administrative Coordination
Medical terminology
Customer service relations
Conflict resolution
Multitasking
Education
American CPR Care Association Healthcare provider CPR/AED, Adult, Child & Infant +First Aid (BLS)
Expected in 01/2027
Colorado Technical University
Bachelor's degree
01/2024
Stepful National Healthcare Association
Certified Clinical Medical Assistant
01/2010
College, ITT-Technical Institute
Associate's degree
Certifications
Certified Clinical Medical Assistant
American CPR Care Association Healthcare provider CPR/AED, Adult, Child & Infant +First Aid (BLS)
.
DN
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