Administrative Program Operations & Records Coordinator

LISA J. MARTIN

Roxbury, MA ***** • 617-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative and program professional with over a decade of experience across education, nonprofit, and hospitality settings. Driven by impact, influence, and inspiration, with a track record of implementing programs, managing operations, and building strong relationships with staff, families, and community partners. Seeking a role to broaden leadership and management responsibilities.

Core Competencies: Program Implementation • Diversity, Equity & Inclusion • Records & Document Management • Strategic Planning • Grant Writing • Team Training • Relationship Building • Fundraising

PROFESSIONAL EXPERIENCE

Senior Clerk / Secretary, Special Education Boston Public Schools, Boston, MADec 2025 – Present

•Organize, maintain, track, and transfer confidential student records in compliance with district and regulatory requirements.

•Perform data entry and retrieval in the SEIMS system in support of the Team Facilitator.

•Coordinate parent/guardian outreach, obtaining signatures and assisting with special education documentation.

•Schedule team meetings, maintain the department calendar, and provide general clerical support including correspondence and phone coverage.

Concierge (Part-Time) Wesson Property Partners, Boston, MAApr 2026 – Present

•Deliver professional front-desk service to residents, guests, and vendors while upholding hospitality standards and company policies.

•Build and maintain positive relationships across residents, vendors, and internal departments.

•Apply strong organizational and time-management skills to balance multiple resident requests efficiently.

Concierge (Part-Time) UHM, Boston, MAAug 2025 – Apr 2026

•Provided professional communication and front-desk support in a fast-paced residential hospitality environment.

•Coordinated with vendors and internal teams to resolve resident needs promptly and courteously.

•Projected a knowledgeable, professional demeanor while managing competing priorities.

Movie Night Manager Black Net Worth Development, Boston, MA2024 – Present

•Manage setup and breakdown of outdoor community movie night events, coordinating equipment and seating.

•Ensure guests are comfortable and well attended to throughout each event, delivering a positive experience.

Senior Clerk Black Net Worth Development, Boston, MAAug 2020 – Present

•Perform clerical duties and manage office assets and financial statements to support daily operations.

•Prepare financial statements for senior management and assist in the successful operation of the organization.

Administrative & Food Program Coordinator, Photography Teacher Mother Caroline Academy (MCA), Dorchester, MAFeb 2022 – 2025

•Managed all office operations including scheduling on-site food deliveries, parent outreach, data entry, and student academic documentation.

•Administered a federally funded food program end to end, including certification, audits, and vendor relationships.

•Designed and taught the school's first-ever photography curriculum for grades 6–8, emphasizing self-empowerment and entrepreneurship.

•Produced the weekly electronic newsletter to keep families informed of school and community events.

Photography Teaching Assistant 617SOS Boston / Photo PrepMar 2022 – Present

•Support lead instructors across multiple cohorts of an 8-week photography course, covering camera fundamentals, composition, lighting, and post-processing.

•Provide one-on-one guidance during in-class exercises and shooting assignments, and deliver constructive feedback on student work.

•Manage course equipment, materials, and setup, contributing to consistent course quality and positive outcomes over multiple years.

Operations Coordinator Freedom House, Dorchester, MAMar 2021 – Oct 2021

•Mentored and supervised staff and volunteers while enforcing organizational policies and standards.

•Supported the development team in expanding the donor base.

•Prepared financial reports, verified vendor supplies, and processed vendor payables.

Administrative Coordinator Freedom House, Dorchester, MASep 2017 – Mar 2021

•Partnered with senior leadership to create, implement, and monitor programs fostering equity and inclusion.

•Managed the student community internship program, tripling the number of internship and employment opportunities.

•Oversaw all front-office functions, processed expense and financial reports, and maintained employee records.

Administrative Assistant Robert Half Agency, Boston, MASep 2014 – Sep 2017

•Served as the main point of contact for client organizations, handling visitor and office communications.

•Managed administrative duties including calls, email correspondence, data entry, and distribution of office reports.

•Facilitated interdepartmental communication between internal teams and external parties.

EDUCATION & CERTIFICATIONS

Bachelor of Science, Cum Laude — Springfield College, Springfield, MA

•Grant Writing Certificate — Roxbury Community College

•AI Training Certificate — Roxbury, MA

•AED and CPR Certified

VOLUNTEER SERVICE & AWARDS

Freedom House Goldenaires Award for Exemplary Elder Advocacy2018

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