Appointment Setter - Customer Service & Scheduling

ALEANA MCCOWAN

Portland, OR ***** • 503-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Reliable and organized professional with experience in customer service, team support, healthcare, delivery, and warehouse operations. Strong communicator with experience handling customer and patient interactions, maintaining accurate records and orders, using computer and POS systems, managing competing priorities, and supporting fast-paced teams. Known for attention to detail, professionalism, adaptability, and dependable follow-through. Seeking opportunities in remote coordination, recruiting support, customer service, administrative support, and other team-focused roles. CORE SKILLS

• Customer & Candidate Support • Professional Communication • Scheduling & Time Management

• Data & Record Accuracy • Order & Information Processing • Team Coordination

• Problem Solving • Customer Relationship Support • POS & Computer Systems

• Inventory & Order Tracking • Documentation & Labeling • Adaptability & Quick Learning PROFESSIONAL EXPERIENCE

Cashier / Team Member Burgerville

Portland, OR • March 2026 – Present

• Provide friendly, efficient service and respond professionally to guest questions and needs.

• Process customer orders accurately using POS systems and handle cash and card transactions.

• Coordinate with team members to keep orders accurate and service moving during busy periods.

• Maintain organized work areas and follow food-safety, sanitation, and company procedures.

• Restock supplies and support daily restaurant operations while balancing multiple priorities. Delivery Driver DoorDash

Portland, OR • September 2025 – Present

• Manage multiple deliveries, routes, and time-sensitive priorities while maintaining service quality.

• Communicate professionally with customers and resolve delivery questions or issues.

• Use mobile technology and platform systems to manage orders and delivery information.

• Follow safety procedures and adapt to changing conditions while working independently. Phlebotomy Technician Providence Portland Medical Center Portland, OR • October 2024 – February 2025

• Provided professional patient support while collecting and preparing laboratory samples.

• Maintained accurate documentation, specimen labeling, and information handling.

• Communicated clearly with patients and healthcare staff in a professional setting.

• Followed strict safety, cleanliness, privacy, and accuracy standards.

• Managed patient needs and multiple responsibilities while maintaining attention to detail. Warehouse Associate Amazon FC (SOR3)

Portland, OR • July 2023 – December 2024

• Processed and prepared customer orders accurately in a high-volume operation.

• Used handheld scanners and computer-based systems to track inventory and shipments.

• Performed quality checks and maintained accurate order and inventory information.

• Maintained organized work areas while meeting productivity and performance goals.

• Followed established safety procedures and consistently exceeded daily performance targets. Cashier Mike's Drive-In

Portland, OR • February 2023 – July 2023

• Delivered friendly, fast customer service in a high-volume restaurant.

• Processed customer orders accurately and handled cash and card transactions.

• Communicated with customers and team members to support efficient service.

• Maintained clean, organized, and stocked workstations. Cashier Auntie Anne's

Portland, OR • October 2020 – October 2021

• Greeted customers and provided quick, professional service.

• Prepared orders, processed payments, and answered customer questions.

• Maintained an organized, clean, and well-stocked work environment.

• Ensured transactions and order information were recorded accurately. EDUCATION & CERTIFICATION

Phlebotomy Certification Portland Community College 2024 High School Diploma Roosevelt High School 2023

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