IT Support & Systems Administration Professional

NOELLE WEBB

Columbus, IN ***** ************@*****.*** 812-***-****

IT SUPPORT SPECIALIST SYSTEMS ADMINISTRATION TECHNICAL SUPPORT

PROFESSIONAL SUMMARY

IT professional with 10+ years of experience in technical support, troubleshooting, business technology, and end-user assistance. Skilled in diagnosing hardware, software, operating system, and connectivity issues while providing clear, customer-focused support. Holds a Master of Science in Information Technology and Computer Management, with technical knowledge spanning Windows Server, Active Directory, networking, virtualization, databases, and scripting.

TECHNICAL SKILLS

Systems: Windows, Windows Server, Linux, Active Directory, Microsoft Exchange, VMware, virtualization, cloud technologies

Networking: TCP/IP, DNS, DHCP, LAN/WAN, firewalls, network monitoring, connectivity troubleshooting

Databases & Scripting: SQL Server, SQL, PowerShell

IT Support: Help Desk, desktop support, hardware/software troubleshooting, device configuration, remote access, incident resolution, technical documentation

Additional Skills: End-user training, customer service, Microsoft Office, business technology support

PROFESSIONAL EXPERIENCE

IT Pro Tech Support Asurion — Columbus, IN

August 2021 – June 2026

Diagnosed and resolved hardware, software, device configuration, and connectivity issues through systematic troubleshooting.

Guided customers through technical setups and solutions, adapting explanations to different levels of technical knowledge.

Managed technical support requests in a high-volume environment while keeping professionalism, accuracy, and customer satisfaction.

IT Technician / Marketing Specialist Venus Nails & Spa — Columbus, IN

September 2016 – August 2021

Maintained and troubleshot computers, peripherals, connectivity, and business technology to support daily operations.

Assisted employees with technical issues, configured devices, and implemented practical solutions to minimize business disruptions.

Managed social media, digital content, and promotional materials to support online visibility and customer engagement.

Homeschool Teacher / Learning Coach Connections Academy

September 2010 – May 2019

Supported technology-based learning platforms and resolved basic technical and platform-related issues.

Explained complex concepts clearly, adapted instruction to individual needs, and managed schedules, assignments, and progress independently.

EDUCATION

Master of Science in Information Technology and Computer Management

National American University December 2021

CERTIFICATIONS & ADDITIONAL CREDENTIALS

TEFL (Teaching English as a Foreign Language) 2020

Ordained Minister 2021–Present

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